Sky Fallsview Steakhouse — Restaurant in Niagara Falls

THOSE WITH ALLERGIES BEWARE - The kitchen was INFORMED of a GARLIC ALLERGY and I was reassured there was no garlic to be in the food after going back and forth on a meal that would be safe for me yet my steak which should have been done in just salt and pepper and maybe butter with that in mind or substituted, had FRESH GARLIC in it which started giving me ANAPHYLAXIS where I had to leave PREMATURELY to get MEDICATION and wasn't able to finish my fries I was having, as well as confused and panicked after being reassured there was none in my food. I only realized because I started having my throat get scratchy, hoarse, & closing partially when I got about halfway through my steak and couldn't have more as what was setting in with concern for GARLIC CONTAMINATION. My server did try, this is primarily expos or kitchen staff NEGLIGENCE as they should be aware of what they're coating on their food. Not how I wanted to be spending my Christmas dinner with my throat closing as my face gets itchy because someone was negligent.

The people are friendly and nice, but the proper precautions aren't being taken, which could end up getting someone killed or with a worse reaction if I had finished the whole steak.

Also to the server who served us, it is part of your job with food safety to ask about allergens from the start with your table so when you said about me saying sooner when I informed you a couple of minutes after you left our table with my order searching for you when I haven't been out to eat for awhile and won't be again after this incident of negligence. Don't say about me saying about it at the start when I told you as soon as possible when your job is to ask... that alone puts others at risk. Once the kitchen is aware whatever is contaminated is to be redone regardless now that it's made aware. You made me regret tipping you because of your lack of accountability on that despite my understanding from the start. I always pay and I always tip out of habit, I only thought I have to go and get medication ASAP, and I didn't have time to want to argue about a bill I shouldn't have even paid... FYI, if you haven't been trained to ask at the start, you're supposed to in order to avoid such as a restaurant. Your servers need training on their introductions if it's more than one doing such which is something I don't doubt. Lack of food allergy safety training from both kitchen and servers. It only takes one person being untrained for someone to be potentially seriously harmed. Being ignorantly unaware doing such you might as well be doing it knowingly because people being harmed is still the result. Get better training in place for everyone at the Sky Fallsview Steakhouse in regards to allergen training.... It's high risk to not have it for all parties involved.

How would you have reacted if I finished my steak, passed out from my throat being closed, 911 called and I passed away? On Christmas of all days and it would have been in front of my partner!!! Not a good look and not a good feeling for me given that's what almost happened... it's severely distressing when I was reassured multiple times my food was fine when it wasn't... This is why all allergens are taken seriously and not to be neglectful!!!

Also take note that I have french fries on my plate due to my garlic allergy with their mashed potatoes having garlic which was more than a fine substitute to avoid an allergic reaction, it doesn't matter at that point when they give me garlic regardless and FRESH garlic on my steak, kitchen was aware and failed to make me a safe meal with no excuse either. All my steak needed was oil or butter and maybe...

I made reservations here. The morning of the reservation date I had booked, I asked if it was possible to confirm a window table to which they told me yes. Went to the restaurant and was told no window seat was available and that I would have to wait. Okay. I wait. 30 mins goes by, still nothing. Almost an hour and I finally get seated at my table. One of the wait staff were very rude. Thankfully, the waiter for my table was friendly and attentive.

At this point it's 9PM and I'm like no worries, the restaurant closes at 11PM (as shown on both their website and OpenTable). The manager informs me otherwise and says it's open until 10PM. So now I only have 1 hour to have the food.

I ordered the calamari to start. Very good with a generous portion. Ordered the NY steak (medium) and it was undercooked after waiting almost 40 minutes. They took it back to cook more, came back and was still undercooked. The vegetables were good and the mashed potatoes were not bad but a little too much garlic.

They were nice enough to provide a small discount because of the inconvenience. However, I am still not convinced. I really wanted to give them a chance but they did not deliver. For the price you're paying, you expect top notch service and quality. To top it all off, they made a mistake and the restaurant was open until 11PM because there were customers walking in at 10PM placing new orders.

All in all, the calamari was good and my waiter was friendly and apologetic. Everything else was Mediocore. I hope management can resolve...

So the view is nice….. For those that follow me, you will know that I rarely give less than 4/5. Tonight was disappointing unfortunately. When you go to a steakhouse and order the most expensive steak on the menu, you hope to be in a state of shock and awe after the first bite. The presentation was impressive. That’s where it ended. Very bland and the version of medium rare was closer to rare. With ribeye steaks, both those are game changers. We asked to split the steak, it is 16oz monster. We left more than 10oz on the plate. Our server was sweet, but I don’t think a complimentary dessert was what we were looking for. There was no salt and pepper on the table and nothing was offered for the Ceasar salad or the steak. That would have helped with the taste for sure. I would have been very happy to give this information to the manager, but we didn’t get the chance as they never came to our table. I think this place has the chance to be awesome if they bring in some high end restaurant management to give those who dine here, what they are expecting while enjoying the view. I might come back to give it another try if I see some of the reviews that suggest the food and service caught up to view. NOTE: all 5 star reviews are from people that have reviewed under 5 places aka staff or friends of the establishment...