Browns Socialhouse Queen Elizabeth Theatre (QE Theatre) — Restaurant in Vancouver

Edit after 9 months : Management Managed to ignore my review and make no comment but had time to answers all the others . Shame on this business and shame on your management. I really wished i could give this place 0 star instead of this one star . This incident happened summer 2020 on my birthday . I will try and cut the story short . My friends baked me birthday cake and brought it to the restaurant. We asked the front lady that if we could take the cake inside and she said yes. Later after sitting down the manager, Amanda came and extremely rudely told us that we cant have the cake inside . We tried to explain that we already asked the front before we bringing it in and that they probably should communicate better with each other . She was extremely unpleasant, Rude and ignorant. After that she tried every possible thing she can to Make our night miserable . We asked for sanitizer, she again rudely said we can go and have some from the front. We asked again she brought small sauce container that didnt have any sanitizer in it and smashed it on our table and left without saying anything . We were stunned !! Stunned. Our food were coming so late one after one another . My food never even arrived. after 45 minutes and us asking what happened to the food, she said oh kitchen forgot to cook it . THEY FORGOT TO COOK IT ?? And to make up for it she said I dont need to Pay for it ! Oh fantastic . Thank you for not letting me Pay for the food i never had . This is the most horrifying and terrible customer service I have ever had in my entire life .

Fast forward to two months later, after emailing the general manager, he apologized and asked us to come back so he can make it up to us . We went there again and upon sitting down he came up to us and asked to leave the restaurant and due to the incident they cannot and do not want to have us and serve us and that we cant ever come back to the that location . I dont know how on earth your still a business and running with this terrible...

Update 09Dec2019: The restaurant responded to this review with a false statement. No Browns employee has attempted to "connect" with me by email or otherwise regarding my comments. The reply of "We are so sorry to hear about your experience but glad that we were able to connect with you over email." is simply untrue.

Original Review: After contacting the restaurant for a RESERVATION using the contact us on their website, I quickly received a response that they don’t take reservations and to download the YELP app for waitlist.

I did as instructed, registered for yelp and watched the app as 7:30pm approached (our desired time). The YELP app said 9-19 minutes wait. Sounds fine to me so we walked over to Browns.

We arrived to a busy restaurant but there were lots of tables available so upon approach it looked fine. But things were not as they appeared because we were told those tables are being held for RESERVATIONS! The hostess told us that they do indeed take reservations starting at 8pm and those free tables aren’t available at 7:30 because they were being held for 8pm reservations and that the wait some was not as YELP said but instead 1-1.5 hours.

We’ve been looking forward to trying your restaurant and saved it for tonight; only to be turned away. The bigger shame is that we had visitors in from all over the country and the US and had talked up your restaurant design.

Had we known, we would have happily moved our plans to accommodate a reservation. The marketing manager who responded to their online requests and the hostess had two different stories to tell. Possibly the restaurant will respond to this review and inform the public how they’d prefer we contact the establishment and at what time they’d like us to attend... my real complaint here is that they didn’t give me the information I needed to have a...

Oh wow. I simply have nothing good to say about this place. Location: One of our party was on crutches, another has a back injury. We had to climb a long set of stairs to get to it, It was a difficult climb for both. The one on crutches had use the washroom during our meal, and it was located down a long flight of stairs as well. By the time we were done, both were in a lot of pain. Atmosphere: The music was so loud we had to yell at each other to talk. Food: I had hot wings and a calamari. While garnished well with excellent sauces, the calamari was the same undercooked frozen boxed stuff you get everywhere else. Wings were typically mostly Franks' Red Hot tasting. When will franchise restaurants like this do something original? Ribs my dinner mates had were small and so overcooked the meat stuck to the bone. Service: Terrible! Party of 5. We stood at the front for 15 minutes waiting to be sat despite seeing empty booths. Once seated, our server was excellent to start, but then after our drinks arrived, she disappeared! She sat in a corner with a woman for 40 minutes, chatting. We were never even asked by anyone else if we wanted more drinks. I'd ordered a side condiment 3 times before it finally arrived 3/4 through my meal. By the end of the visit we were all very angry. For the prices we had to pay, service should be stellar. The waitress showed up to get the bill paid, and only then did she ask if any of us wanted our drinks refilled. Really? No tip was given by 3 of 4 at our table, and as we were walking out, we overheard the server complaining about it! I always thought tips were for good service. She didn't serve us! No service at all will be tipped accordingly. Funny, I'm usually a very generous tipper. I will never be back to this place. Avoid...