Fritz European Fry House — Restaurant in Vancouver

This place was recommended to me by a bartender at Copper Penny Distillery (check them out as well). I was asking him about poutine and where to get a good Canadian style poutine. Fritz was the name that he gave me. Even though it's just fries, cheese, and gravy, holy sweet Jesus is it delicious. The gravy is salty, the cheese curds tones down the saltiness, the crispness of the fries helps give the cheese some coarse texture. Then there's the bite of satisfactory complexity between all the ingredients.

Over time, the fluffy/crunchy of the fries, mixed with the gooey cheese that's been saturated by the gravy which also coincidentally accelerates the melting process of the cheese just becomes this incredible bite of: salty, airy, crispy, cheesy mosh pit of deliciousness that is stomping all over your flippin taste buds. It's insanely good considering how simple it is.

Don't make the same mistake I did though. I was so busy looking forward to the poutine that I completely absent mindedly didn't even look at the dipping sauces. It wasn't until I was about four bites into my poutine that I literally looked up and saw the sauces looking back at me and while looking at them I said, "ohh whaaat??" I was very upset with myself. Fortunately the guy at the counter gave me a bite of each sample. If I had to choose, I think I would go with the British version (?). But in retrospect, I'm perfectly fine with how they were served. Inexpensive and...

Used to be amazing. The original (or at least recent owner for the past 10yrs) was amazing. He remembered EVERYONE’s order, most ppl’s names, took care of all the frequent late-night Granville (and Yaletown) workers without question: he even took the time to remember personal details and ask you about your life. What a beautiful, dedicated family business. ...UNTIL new ownership took over right before the pandemic. Horrible customer service. Inaccurate opening hours (advertised). Incapable of performing the most basic of duties to replicate the formerly famous local poutine... the fries are less fresh & crispy, the gravy (both veg. & non-veg is sub par, the cheese is forgettable ...since when has anyone even had to say that!!!) [New] Ownership seems to only care about saving a buck here & there by employing careless staff. And before any of you jump on anything, this was WAY before the pandemic. (Currently I’ve been on hold with them for 19mins 31 seconds from a pick-up order I tried to place...) I understand they have difficult “late night” guests to deal with off Granville, but the former owners seemed to handle things with much more grace & professionalism than I can ever hope to experience from the now current joint.

So sad. We used to have such a great small business thing going on Davie St...

I caution you all to remain skeptical before you experience the “new Fritz” in-person a...

I would give zero stars if I could. Their debit machine was malfunctioning one day and I got triple charged on my card. I even ran next door and had to pull out cash to pay for my order because the machine said the transactions weren’t going through. I come to find out later that the money was indeed taken out of my account for a total of over $40 (3 spectate charges for the exact same amount). After numerous times returning to the restaurant to resolve this issue (trying to track down the person in charge etc) they said it was a problem with my bank and to talk to them. After wasting even more time and going to my bank (waiting in long lines during Covid etc) the bank manager said that the restaurant did receive the money and that it was their responsibility to refund me, which to this day has still not happened. Before this incident I was a very loyal customer at this location, frequenting the establishment at least once a week. Now, I will never go back. They wasted so much of my time that I will never get back and I had to over-pay $60 for a poutine, when everything was said and done. All because of their mistakes which they never even tried to fix or rectify. I got scammed and cheated out of my hard earned money. Terrible customer service and business practices. Thanks...