181 at Fortnum & Mason — Restaurant in Kowloon

WORST DINING EXPERIENCE EVER!!!

I made a reservation through the Dining City app for the restaurant week promotion. When I booked on Thursday, there were still approximately 10 seats available. Upon arriving, I was surprised to find that I was assigned to a two-person table located in a high traffic area.

I waited for more than half an hour for Manager Daniel to address the situation. Unfortunately, he was being arrogant and disrespectful the whole time and our interaction was disappointing. He explained that the seating was allocated based on the timing of bookings, which raised further questions for me. Given that there were still seats available when I booked, it seems either the system was not updated in real time, or subsequent bookings were mismanaged. I asked for an explanation regarding this but was unable to receive a valid reason from him. I was then later informed of a glitch that delayed updates from the Dining City app, resulting in unfair seating arrangements for those who booked through the app.

Daniel's demeanor during our conversation was also concerning. He instructed me not to interrupt him when I responded briefly, and his comment that “customers do not DICTATE the seating allocation” felt unnecessarily harsh. I was not trying to dictate but rather to express my concerns about fairness. I was simply seeking a more suitable table, rather than a specific preference eg window seats.

I also observed two empty tables during our visit and a third one which became available shortly after we arrived (also when we left, we noted the other side of the restaurant was completely empty). A more flexible approach from Daniel could have significantly improved our experience. It’s disheartening to feel that our concerns were not addressed in a manner befitting a high-class restaurant.

I had hoped for a wonderful experience, especially with the possibility of returning for dinner. However, this has been one of my most disappointing dining experiences.

PLEASE...

Perched within K11 MUSEA, 181 at Fortnum & Mason is a culinary sanctuary that transports Hong Kong diners to the heart of British gastronomic tradition. Bridging over three centuries of epicurean expertise, this elegant restaurant offers a sophisticated dining experience that celebrates heritage, innovation, and exceptional taste. With stunning views of Hong Kong Island, the venue seamlessly blends London's timeless elegance with contemporary culinary artistry.

✧ 𝘽𝙤𝙣𝙚 𝙈𝙖𝙧𝙧𝙤𝙬, 𝘗𝘪𝘤𝘬𝘭𝘦𝘥 𝘙𝘦𝘥 𝘖𝘯𝘪𝘰𝘯& 𝘗𝘢𝘳𝘴𝘭𝘦𝘺 𝘚𝘢𝘭𝘢𝘥, 𝘗𝘰𝘳𝘵 𝘑𝘶𝘴, $168 (7/10) It arrives as a generously portioned starter, almost overwhelming in its richness. It is a hearty appetizer though, perfectly complemented by tangy pickled red onions and bright parsley salad. The port jus adds a sophisticated depth, elevating the dish beyond simple indulgence.

✧ 𝘿𝙚𝙫𝙤𝙣𝙨𝙝𝙞𝙧𝙚 𝘾𝙧𝙖𝙗, 𝘗𝘪𝘯𝘬 𝘎𝘳𝘢𝘱𝘦𝘧𝘳𝘶𝘪𝘵, 𝘈𝘷𝘰𝘤𝘢𝘥𝘰, $228 (7.5/10) It represents a delicate maritime symphony, where sweet, tender crab meat intertwines with the citrusy punch of pink grapefruit and the creamy smoothness of avocado. Each bite offers a perfectly balanced coastal narrative, showcasing seafood composition and flavor harmony.

✧ 𝘾𝙡𝙖𝙨𝙨𝙞𝙘 𝘽𝙚𝙚𝙛 𝙒𝙚𝙡𝙡𝙞𝙣𝙜𝙩𝙤𝙣, 𝘋𝘢𝘶𝘱𝘩𝘪𝘯𝘰𝘪𝘴𝘦 𝘗𝘰𝘵𝘢𝘵𝘰, 𝘎𝘳𝘦𝘦𝘯 𝘉𝘦𝘢𝘯𝘴, 𝘗𝘦𝘱𝘱𝘦𝘳𝘤𝘰𝘳𝘯 𝘚𝘢𝘶𝘤𝘦, $1288 (8/10) The Beef Wellington is a signature masterpiece in this restaurant. Featuring M5 marbled wagyu tenderloin wrapped in a spinach pancake and encased in golden puff pastry, this dish exemplifies culinary artistry. The server's peppercorn sauce preparation, complete with theatrical flames, adds spectacle to the experience. Substantial and perfect for two diners, it's a must-try...

150年持有多個皇家認證: 為女王伊麗莎白二世提供食品雜貨及食料 為王儲威爾士親王提供茶葉及食品雜貨

FORTNUM & MASON has since become an intrinsic part of British history. Fortnum & Mason, the popular British grocer (and supplier to the royal household), made waves earlier this year when it announced it would be opening its first solely owned and operated store outside of the UK in its more than 300-year history. First opened in London’s Piccadilly in 1707.

Fortmason, 250g Loose Leaf Caddy A fine blend of Indian and China teas that is then perfumed with the delicate aroma of orange blossom to produce a subtle, floral flavour. Green Jasmine, 25 Tea Bags, 50g Dawn-picked jasmine flowers open towards the end of the day to release their heady scent. This carefully selected green tea is allowed to absorb this natural scent, producing an orangey-gold liquid with a delicate taste and alluring fragrance Green Tea with Ginger, 25 Tea Bags This blend of carefully selected green tea is combined with the warming, stimulating properties of ginger to create a drink that is both invigorating and refreshing with a touch of...