Happy Lamb Hot Pot — Restaurant in Kowloon

Dear Restaurant Management Team,

I visited your restaurant last week and unfortunately encountered some very unpleasant situations, for which I am submitting a serious complaint.

I noticed that the server I interacted with had a very rude and unprofessional attitude. He was very cold in his reception of me and did not proactively ask if I needed any assistance. During the wait for the food, he also seemed very impatient towards me. When I requested a change of utensils, he even directly threw the utensils on the table, showing complete disregard for the customer experience. What is even more upsetting is that when he was serving the soup, he failed to pay attention to my safety, causing the soup to spill on me and resulting in minor burns. This careless and callous disregard for customer safety is extremely disappointing.

Furthermore, he actually brought out the wrong soup for us, without double-checking, which is a very sloppy and unprofessional performance.

As a loyal customer of your restaurant, I am deeply disappointed and unsatisfied. Your restaurant is known for providing a high-quality dining experience, but this level of service has greatly let me down. I hope you will take this issue seriously, and provide strict training and management for the relevant personnel to ensure better service and safety guarantees for customers in the future.

I believe that through your attention and improvement, your restaurant can regain the trust and positive reviews of customers. I hope you can respond promptly and take effective measures, including providing appropriate compensation for my injury. I look forward to your...

The weather is finally starting to cool down again in 🇭🇰HK after what felt like an extremely long summer; and soon winter will be upon us 🥶.. And what better meal to have other than a comforting hotpot 🍲 dinner; and even better with warming 🐑 Lamb meats!

🍖 While doing my usual food hunts in Mongkok some months back, I stumbled upon this huge 3-storey restaurant named Happy Lamb Hotpot.. it looked impressive, Google reviews seemed solid and I made a mental note to eventually check it out - and this became last weekend! The quality of the meal was impeccable - mouth-watering tender grass-fed lamb, and when cooked in the delicious 8-hour bone marrow broth only made the broth richer and even tastier by the end of the meal.. The BBQ Mongolian Lamb Skewers were well seasoned and spiced too, almost on par with my favourite lamb skewers from Bayi in Sai Ying Pun.. Super great value for money, as the vegetables are available free-flow / all-you-can-eat as well.. 😁

But here’s the bonus 💕 that I learnt while researching for this write-up! I had thought that Happy Lamb Hotpot was a new local Hong Kong brand or perhaps an expansion of a franchise from the north.. As it turns out, it’s already quite an extensive global brand with over 100 locations in 11 countries - including a sizeable presence across the 🇺🇸USA! That’s some serious creds! Definitely...

This is a place to spend $$$ and enjoy the food.

Ordered the 清汤 n 酸辣汤, both were tasty and this restaurant do not serve condiments as their slogan is something like with good soup base, there is no need for condiments..n yes, the meats were tasty right out from the soup...

1. Sliced Iberico Pork

Slightly below average as the meat was expensive but the cut was a bit rough/ chewy.

The way they served/ presented the meat was nice though.

2. 4 kind of Lamb (四星报喜）

2 types were normal while the other 2 with a bit of smell...haha...

But I enjoyed it, almost finished the whole tray by myself...

3. 油麦

Crispy and fresh but some of the veges not so nice looking...🤣

4. ling ling 卷

Normal tt u can get in any super markets.

5. Beef meat balls

Firm and chewy, nice texture.

6. Duck's blood

Personally i tink tis is a must order...let it cook in the soup base for a period to absorb the taste then eat...heavenly..

7. Fresh fish's maw

Collagen concentration is super, this is another must order...

Price is definitely not cheap but I'm not always here, just give it a try..

Overall, i like it, will visit again if I...