I rarely leave negative reviews, but the service here was so appallingly rude and deserves to be called out.
We actually had a decent meal that we really enjoyed. This was not our first time here — my partner has been around five times before — so we were genuinely excited to return. Unfortunately, the way we were treated when it came time to pay completely destroyed the experience. We will no longer be back.
When settling our bill, I pulled out a metal American Airlines credit card. I am not American though (where tipping is expected upward of 20%); I am actually Australian/German, unbeknown to our waitress, I am also fluent in German. I happened to be speaking English this evening though with my partner in my Australian accent. It was obvious I was immediately targeted as a “foreigner.”
The waitress told me twice that “tips are not included” and even pointed to the text printed at the bottom of the check that says “tip not included.” Instead of respecting the German custom — where tipping is voluntary and left to the guest — she demanded a tip outright.
Nevertheless, I offered one. She sneered and mocked my tip, saying it was really bad. Before I could even respond, she threw my credit card and receipt back at me and walked away. I have never had my credit card literally thrown back at me. I was fully prepared to discuss the issue with her and offer more, but after having my card thrown back at me and she walked off; I am glad that she didn’t bother to take my offered tip.
What makes this worse is that we have actually been served by this very same waitress multiple times before. She had always been pleasant in the past and had never once demanded a tip. The change in attitude was shocking. Perhaps I should have just spoke German and then I wouldn’t have been pre-judged? I don’t know!?
Berlin is an international city, but no guest — whether German, Australian, American, or otherwise — should be pressured, shamed, or insulted over a tip. Gratuity is a courtesy, not an obligation. This experience was disgraceful and left a lasting...
Read moreWe loved this pub! It is only a few blocks from Friedichctrasse station ( google maps will lead you right there.) It was very busy at dinner time and much less busy at lunch time. At dinner time we ended up sitting at the bar as the place was full and busy. The staff are all great at English and there is even an English ,menu available. As well an allergy menu in English. I am a celiac, so have to eat gluten free. This was not a problem there. My husbands favourite meal was the currywurst which is gluten free too. My favorite was the vegie burger. This is nothing like North American Vegie burgers. I dream of this meal! It is a potato pancake with cream cheese and vegies and covered by another potato pancake then drizzled with this amazing berry/tomato vinaigrette and comes with salad and candied cherry tomatoes! All gluten freeYUMMM The prices are also...
Read moreLoved this place. I was looking for a quick bite to eat after a long day touring and found this place quite by accident. As soon as I stepped inside, I got that neighborhood pub feel. There are only about 8 tables plus bar seating, so it is pretty cozy. I had the Treffpunkt Berlin which was bologna, salami and a Berlin Meatball. They were superb. The meatball was nice and moist and spicy. Sausages were excellent and event the 'sour cucumber' was great. A nice Apfelstudel finished off the best meal I had in Berlin in a week. Even though it was crowded, I didn't feel rushed. Service was efficient in the way that one expects of...
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