eatTOKYO immermann — Restaurant in Dusseldorf

Have eaten here several times and have always been impressed by the quality of the food, so thought we would once again take guests visiting duesseldorf to experience this. The food was again fantastic, but the entire evening was ruined by the laughable service. I thought I ordered the "sashimi bento box" I even had the menu open on the bento box page, and upon repeating our order twice our table understood the waitress/manager as saying "sashimi box" (according to her she said "sashimi boat"). All except my order arrived together, and I eventually asked about my "sashimi box" and was told it would arrive shortly. After a further wait a sashimi boat arrived and I sent it back as I cannot eat shellfish especially not raw shellfish on health grounds. The waitress/manager returned and insisted ina very arrogant tone that we have to take it as she had repeated "sashimi boat" twice when we were ordering, I explained that i cannot eat shellfish and that all at our table understood sashimi box, she left and returned saying that they cannot accept the return as it would have to be thrown away. I then said OK i'll eat what I can (roughly half/2 thirds). Afterwards when paying we inquired about dropping the significant price difference between the "sashimi box" and the "sashimi boat" or a t least a reduction, once again we were told that she had repeated the order twice and that there is no "sashimi box" on the menu which is quite ludicrous as nothing was said when I had to enquire about why my sashimi box was taking linger to come than everyone else's. The waitress/manager became more and more arrogant and then threw 30 euro on the table and said fine i'll pay your boat. We left the money on the table and left the restaurant. We were always prepared to pay the full price as misunderstandings can happen, but decided to argue due to the appalling attitude of the waitress/manager, I have never experienced such a pathetic lack of customer orientation/service in any other Japanese restaurant in duesseldorf, or the world for that matter. We will no longer visit or recommend this restaurant to our visitors as we do not want to risk them experiencing such bad service. To sum up, great food, terrible attitude...

I had a great experience at this restaurant. Honestly, the food brought me right back to Japan. I ordered the eel bento box for lunch, which cost me €17.80 (as of 2025), and I can confidently say it was worth it!

The bento box came with a really well-balanced variety of items. The highlight for me was the grilled eel served over rice and Japanese style egg which was tender, flavorful, and cooked just right. Alongside it, there was a fresh side salad with a light dressing, some crispy fried tofu that added a nice texture contrast, and six pieces of salmon maki that were simple but tasty. Altogether, the portion was surprisingly large :) oh and it also came with miso soup

Service-wise, everything went smoothly. The staff were polite and the food came out in a reasonable amount of time. It wasn’t overly attentive service, but it was efficient and pleasant, which worked well for a casual lunch.

Overall, I had a very satisfying meal and left feeling full and happy. I’d absolutely come back again, especially to try more from the menu. If you’re craving Japanese flavors or just want a solid, filling lunch, this bento box is a...

Actually it would be zero star, but as there is not the option, it is one star review.Manager AIDI was so rude and zero customer oriented..we ordered Sashimi Bento but received Sashimi boat, which was 3 times more expensive. Although we rejected the food, AIDI said that we have to eat this, otherwise they have to throw it away. After the second time she Insisted and insisted that we have to eat it!!!! As we didn’t want to discuss further, we stopped complaining and accepted (!) the food. And my husband didn’t eat the 1/3rd of it due to health conditions..and it was the best in the end! We had to pay 3 times more than what we have ordered. Such a BAD CUSTOMER service doesn’t exist in any Japanese restaurant in Düsseldorf. We have been many times in this restaurant and we had brought our guests there on that to taste the Japanese food and show the Japanese hospitality, which ended as a DISASTER.. management should think about their attitude, when there are many more Japanese restaurant in that region!! Never ever again, such a big disappointment!! P.S: the Food is good but not the...