H'ugo's Pizza-Bar-Lounge

The atmosphere of the restaurant is what decided us to come and eat there. However the moment we sat down on a table the hostess asked if we were going to eat or drink only. This is a bar lounge and we expected we could have a nice drink and then eat something along the way. We weren’t welcomed to stay but we still did. We ordered some drinks and had some dinner. The hostess specifically said the words that she would have made the exception for us not to order food as we are not posh enough by her looks. Keep in mind the poeple sitting around us were not ordering food either and weren’t dressed to the standards of “posh” but just casual like us as the restaurants portrays themselves as. I find this very rude to a customer. The food was good however my friend ordered a caprese salad as her main and the waiter noted this so that it will arrive at the same time. However the salad came 10 min before and the waiter left it on the empty table next to us. We asked him if it was for us he said yes and added that he wants everything to come together at the same time. This is absolutely not acceptable as a restaurant that needs to have high standards. If you want everything to come at the same time you leave the salad in the kitchen not left out on the table where there is a chance for hair to come on. The next bad point is that the waitresses are Not customer friendly at all they seem to have something against tourists. When we asked for the bill we tipped the guy almost 5%. The moment he accepted the money he looked at it and was confused but the amount of tip we gave. He said that in Germany they are used to 10%. I find it as a server you are not suppose to say how much tip you want from the customer. As a group we even didn’t want to give a tip as the customer service was horrific. I never have been treated in a restuarant that we were treated so badly as. Especially after we ordered a bottle of wine and some food. Definitely do not recommend, although I find it such a pity as it has Great potential due to the ambiance.