Ubud Kitchen Juice Bar — Restaurant in Bali

I waited all day for a delivery that never arrived. At 9am, I ordered 2 one-liter bottles of coconut water and 1 bottle of pineapple juice. The Gojek delivering the glass bottles had an accident, and one bottle arrived completely broken. The Gojek drove back to the shop and paid for another bottle with his own money, bringing it to me. However, the content of this replacement bottle was yellowish in color, with an acidic taste and smell. I contacted the shop, and they agreed to replace it, but could not send it directly. They requested that I place another order so they could include the replacement bottle. I reluctantly ordered a small bottle of coconut water, unnecessary for me, just to receive the replacement 1-liter bottle. When the Gojek arrived, they only brought the small bottle I ordered, missing the replacement bottle. I handed over the "bad" 1-liter bottle to the Gojek as instructed, and waited. By 4.30pm, after repeated inquiries and waiting with no explanation, they informed me that I would not receive a replacement. I wasted a day and feel deceived by the unnecessary request to reorder, seemingly just to extract more money from me. Disappointed, I requested to speak with a manager but was not provided any contact information (this is the reason why I am writing here). Tomorrow being Nyepi and the roads currently busy, they had ample time since morning to resolve the issue, having me paid for another delivery, but failing to honor their promise of a...

I usually order through Grab, and my previous orders were good. But this time, it was a disappointment. The Super Greens was old; its color had faded, and it didn’t taste good. This should be cold pressed juice. You can see in the picture. The elixir (beetroot) was the same—stale. I used to order because it was always fresh and high-quality. Today’s order was very, very disappointing. It would be better to cancel an order than to send low-quality products and risk losing customers.

I even reached out to them via their WhatsApp number, but they kept repeating, ‘Our juices are freshly made.’ I explained that I’d been happy with my previous orders—why would I lie this time? No change in attitude. Defensive customer service only makes you lose customers. I will never ever order, waste of...

I would really love to give 5stars, because of the idea of a healthy place full of fruit options. However, sadly, they gave us not freshly made smoothies, but THOSE, that they had kept in the fridge for days and the taste was almost fermented. As a fruitlover you can taste if something is fresh or not.. When we asked, we wanted a smoothie with just one fruit and to be fresh, they told us it has to be preordered days in advance.. I really thought it was a one time issue, but the same happened the second time, we wanted to eat in place, and we got two not freshly made smoothies, but those from bottles. The coconut water in the bottle tastes fantastic, so I would only recommend coconutwater, sadly not...