Lamian Palace - Grand Indonesia — Restaurant in Jakarta

The food was decent. Regular noodle lamian with sliced beef and chili oil. The chili oil was all I can recall from the experience because that was an excellent condiment. I am a huge fan of noodle therefore I'm always critical when it comes to it.

I understand there was staff shortage due to the Covid 19 health protocols, however, I felt like I was truly invisible. Trying to get the order in place, the waiters had mixed up the drink order as well and the drinks came after we finished our food 😂. Waited long for the staff to give us the bills.

I am always conflicted whenever I had a food that is good but not great. Especially when we have large selection of vendors in Grand Indonesia. Will I go back? Probably not. Not all that memorable experience both the service and the food. Overall it was just okay and during this day just okay is not good enough to get you out...

This place sucks. Period. The food is just so-so. The price is amazingly high. The service is... amazingly awful. This is one of the worst service I've ever experienced in my life. The cutleries are nowhere to be found. I asked for them to the waiters and they don't even response! Not even a word 'yes' or 'okay' or whatever. And I had to ask 3 waiters and wait 10 mins until the cutleries are delivered. While we were eating, they turned off the lights. It was 7 pm. I understand that this is the eid mubarak day and they will close at 8 pm. But seriously? Turning off lights with guests present on last order call? Not cool. Not even one waiter said sorry. Will I recommend this place? Yes. To students at hospitality management campuses. As a case study. So they understand that being in hospitality industry means...

Makanan oke tapi service sungguh sangat mengecewakan!!! Saya datang bersama suami di hari minggu dan saat itu memang sedang ramai. Kami menanyakan ada meja untuk 4 org yg available atau tidak tapi dijawab bahwa meja 4 org hanya boleh untuk 4 org. Okay kami paham karena memang saat itu sedang ramai. Setelah itu kami memesan makanan ke waiter, saya tunjuk makanan di menu sambil saya sebut nama makanan nya. Ada saat saya sebut soup asam pedas malah di tulis lobak, tapi langsung saya koreksi. Setelah itu semua pesanan dibacakan ulang dan sudah sesuai permintaan. Setelah itu orderan kami yg sudah di print di tempel dimeja kami, saat saya lihat koq ada tim paikut padahal saya pesan nya tim pangsit babi kucai, lalu saya panggil waiter yg catat order saya, saya tanya "mas koq tim paikut sih, saya kan pesan nya tim pangsit yg disebelah nya mas, mana coba buku menu nya" lalu si mas membawakan buku menu sambil bilang "lagian tadi saya repeat order mbak nya iya2 aja!" Lalu dia buka buku menu sambil tunjuk "mbak pesen ini kan (sambil tunjuk tim pangsit babi kucai) lalu saya jawab "iya betul saya pesen itu, coba di liat dikertas nya print nya tim paikut" tanpa minta maaf langsung melengos pergi gitu aja, lalu balik bawa print yg sudah dikoreksi dgn kasar sambil bilang "ini mbak". Di meja kami tidak ada cutlery, tissue atau apa pun. Suami saya pesan mie gak dikasih sumpit hanya centong mie kayak sendok besar gitu, chili oil tidak ada, harus diminta satu satu. Pesanan kami datang satu per satu naro nya sembarangan dan ogah2an sampe mau jatoh, ada satu waiter ngeliat meja kami penuh dan menawarkan kami untuk pindah di meja 4 org lalu kami jawab gak usah, dia bilang gak expect kalau pesanan nya banyak. Menurut saya yg catet orderan juga tau kali kapasitas meja kalau pesanan banyak harus nya pas selesai catat orderan bisa langsung menawarkan kami untuk pindah, bukan pas lagi ditengah2 makan kayak gitu. Pas mau bayar ehhh si tim paikut ke ikutan ada, padahal di bawah nya udah ada tim pangsit. Please pelayanan nya di tingkatkan lagi, sungguh mengecewakan gak lagi deh makan disitu, waiter nya gak ada manner nya sama sekali. Bukan berarti keadaan ramai dijadikan alasan untuk service yg buruk. Jangankan saya, meja sebelah kanan kiri sampe belakang pun banyak saya dengar komplainan, kebanyakan makanan nya datang lama, ada yg mie nya gak ada kuah nya minta ke waiter berkali2 gak datang2 sampe ada yg sudah kesal. So, overall makanan nya not bad tapi pelayanan nya sungguh...