Drago D'Oro — Restaurant in Bolzano - Bozen

We had a very disappointing experience at this restaurant, and I feel compelled to share it.

As an Asian visitor, I was made to feel uncomfortable from the start. Although I spoke English, the owner insisted on speaking Mandarin to us — even though Mandarin is not my native language, and other staff were clearly fluent in English. It felt like I was being treated differently simply because of my appearance.

In contrast, Italian guests were greeted warmly, seated comfortably inside air-conditioned rooms, and treated with courtesy. We, on the other hand, were pressured to order immediately before we were ready. When I politely asked for a few more minutes to review the drinks menu, the owner took the menus away without a word and demanded we order straight away.

We were a group of eight. When we asked about table availability, the owner walked away without answering. After standing outside for 10 minutes in the summer heat, we were finally let in — but no chairs were set. We were seated in the lobby area, which was poorly ventilated and uncomfortable. A ceiling fan was present but not turned on, adding to the discomfort.

To make things worse, one of the dishes — tofu with mixed vegetables — tasted sour, as if the tofu had gone bad. This raised serious concerns about food quality and safety.

I rarely leave negative reviews, but this combination of poor service, uncomfortable environment, and what felt like racially biased treatment made the experience upsetting. I hope management reflects on this — all guests, regardless of background, deserve equal respect and basic...

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