Angelica Capri Ristorante — Restaurant in Capri

To the owner,

Your staff missed on all marks. Although we did not try your food, your restaurant still managed to leave a bad taste in my mouth. Read more if you can stomach it…

Your friends recommended your restaurant to my mother and I, so we stopped by for a late lunch yesterday and introduced ourselves to your staff as having met your friends. Your restaurant was full, so I patiently waited in the alley for 5-10 minutes until a table became available. A different couple showed up and cut me in line while I waited. Your staff acknowledged that I arrived first, but they still sat the other couple before my mother and I. That did not make sense to me, and I think your staff should have communicated to the other couple that there was a queue. But since several tables opened simultaneously, we were essentially seated at the same time as the other couple. From the time we sat down, it took your staff:

-Over 10 minutes to ask us whether we wanted water.

-Over 20 minutes to bring us water and a small bread basket, and ask us whether we wanted to order (yet the waiter did not take our orders and instead walked away; we never saw him again). Waiting 20 minutes to receive a bottle of water is unacceptable.

-Over 30 minutes to realize we hadn’t yet been given menus to order (I had to ask to ask someone who was socializing with your staff to please grab the attention of your waiters from the back kitchen since nobody was in front). Your staff has not even ask us if we would like a specialty drink. I hint at the waiter that “we have been looking for him,” as to allude that we are not being taken care of properly. The table that you sat at the same time as us is eating their food now.

-Over 45 minutes to take our orders. Other tables that you seated after us have now ordered and finished their meals. Nothing seems to have changed with the pace or attention of your waitstaff.

-Over 50 minutes to deliver a bottle of olive oil to our table and nothing else (was this oil for the bread that we ate 30 minutes earlier?). What was your waitstaff thinking by giving us oil at this point? We sit there looking at the bottle of oil for 10 minutes.

After 60 minutes, you bring us another small bread basket and run off. We still did not have our food. The restaurant had flipped all of its tables at this point, and one table that arrived 40 minutes after us are finishing their appetizers. We stand up, grab our belongings, and walk away from the table.

The bottom of your menu states that you add a mandatory 15% service fee to all orders. Based on the service that we received, I’m shocked to think you believe this service fee should be universal for all orders and that you’re deserving of 15%. Your restaurant displayed the worst service of my life. I was truly traumatized by the level of obscurity/confusion in the coordination within your waitstaff, and the communication between your waitstaff and guests. I hardly ever write reviews, but you certainly earned this one.

Perhaps your staff cannot manage the number of tables in your restaurant. Perhaps your staff needs a dedicated host to manage guests waiting in front as well as a dedicated waiter for each table. Nobody introduced themselves as the waiter for our table. Perhaps your staff needs training to check in on guests to see how they are doing, to inform them when their food is almost ready, and to always have at least one person standing in the front of the restaurant in case a guest needs help. Not one of the three or four waiters came to check on us even once while we were seated at your restaurant. We had to find you!

My mother and I walked 10 minutes down the street to Hotel Luna to salvage our lunch/dinner plans, and we had a nice dinner and drink while overlooking the Faraglioni Rocks. The service was professional, proper, and...

Very disappointed with our visit this evening to Angelica Capri. My fiancé and I are both vegan, so often have to search different restaurants to find suitable options (this is fine, and we usually search around until we find a location which can cater for us). During the day of walking around Capri, we came across Angelica Capri, which was closed at the time, but we saw someone sitting inside (we presumed the owner, manager or chef), so knocked on the window to ask if they could cater for us. To our delight, the person we spoke with was very knowledgeable regarding what vegan food was, and mentioned the varying options they could adapt to make vegan (lemon pasta, tomato pasta, truffle pasta, gnocchi, etc.) - specifically mentioning that these contained no egg, and the sauces could be adapted. We happily booked our reservation for this evening. Upon arrival, our host was very pleasant and got us a bottle of water as we re-mentioned we were vegan. This is where our visit quickly shifted from a promising pleasant one, to one of disappointment and being treated like a thief. We were then notified it was impossible to make pasta vegan and the only option we could have would be a salad... we mentioned again that we spoke to someone earlier before opening who discussed the range of different options that could be made - where he persisted that it wasn't possible to make vegan pasta and their options could not be adapted. Being on Capri, we wanted pasta and not a salad, which is why we had booked this restaurant. When discussing with the waiter, he continued that there were no other options, so if we didn't want to dine there, then we could leave. We told the waiter we would be leaving because of this and he returned inside. As we were walking down the alley, we then had the waiter chase us down with a card machine, demanding that we pay for the bottle of water (which had just been opened at our table, with nothing drunk from it) and how could we just walk away from the restaurant like that. We reminded the waiter that we had not touched the water and he said we could leave if we wanted, and the only reason we were at the restaurant to begin with was because we were told we could be catered for. He told us that we were mistaken and there was no way someone told us we could eat vegan pasta there, and continued we have to pay for the water. This was extremely embarrassing for us in a narrow alley with other walking around - with him raising his voice at us, saying we just walked away without paying our bill. We persisted we would not pay. He eventually gave up and went back to the restaurant. This was very disappointing as we both had been looking forward to our visit, and for it to end like this with being embarrassed in the street was very poor, so would not recommend visiting. We continued our walk and found a restaurant serving a beautiful...

Probably one of the worst restaurant experiences ever. The two knuckleheads running the floor should not be in the service business. Rather than servicing the tables and patrons, the two men were talking to each other constantly and doing shots behind the bar. The Chef Alex was actually really nice, and I was looking forward to trying his food, but the server, and runner, couldn’t hold their own. We ordered appetizers when we sat down, and they never came back to ever take another order. My 10-year-old’s birthday was tonight. He sat at the table for over an hour without the “server”, if you can even call him that, coming back to take our order for anything else. We actually asked for the check and left to go to a much better restaurant. In addition, they don’t have a wine list. They only had three red wines to order. This place is laughable. Go to Da Tonnino, La Scalinetella, La Grotelle, Villa Margarita or anywhere else. You’ll be much better off. To top it off, they charged us 50euro because we didn’t place an order for dinner, which we were trying to do. Alex, get rid of those two. Here’s us a photo of us at another restaurant 10 mins later with actual white table cloth service. And no, we’re not complaining about prices, we just spent 605euro elsewhere. See the photo for my kids with their thoughts about Angelica Capri...