Rive Enoteca — Restaurant in Como

Used to live in Como and I’ve had dinner at Riva 4-5 times. The place is cozy, staff is nice and the food has always been well cooked/nice (although not amazing). But yesterday we went back and we didn’t have a good experience. The waiter or kitchen missed our order and we had to wait more than 1 hour on the main course. Mistakes can happen but it’s the way they handled it that shows lack of experience. It took them 45 min before they mentioned that the order was lost and then after I asked if the food was coming (after 55 min of waiting) the said “yes now it’s really just two minutes left”. But in the end it took another 12 min (we checked 😅).

After this experience they didn’t offer anything so I had to ask for a discount. Now luckily they removed our main dishes from the tab and that’s why I anyway give them a 3 (otherwise it would’ve been lower).

PS. They charge €5 per person for coperta (service fee) which also is a bit...

Waited for 10 minutes to get seated, on a not busy day. Got briefed by the supervisor/sommelier on the menu and recommendations, after we got seated. The manager nodded her head first when we gave our order, then said she will confirm the order from us in a matter of seconds, but disappeared for 25 minutes. Her subordinate waitress came in the middle and said she’ll check with the supervisor, followed by more waiting, and only upon my wife checking, after a full total of 35 minutes that she offered to take our order. Perhaps we did not fit the description of people that the manager felt was worthy of adequate and timely service. Absolutely dismal and unacceptable.

Drove 10 hours from Lyon, and absolutely tired and disappointed. And really hungry, but we just were too tired to order and eat beyond that. The waitress did apologize profusely, but the worst part is the supervisor did not even bother to come and remedy...

We waited 1,5h for the main dish. When I brought up this issue at the end the excuse was that we wanted to keep remains of our starter for later - which we told 3 times to 3 different waiters, as well as that we are ready for the main course. But they knew better. When the dish finally arrived - the risotto was undercooked with too salty fish, pasta was allright but nothing special, definitely was not worth the price. Also be careful - "coperto" service is as high as 5e a person which is the highest i've seen in Italy during our trip, and we went to way better restaurants - or it was only a price for us because the waiter (the older one) was upset that we had some objections, he commented on us in Italian to his collegue in a very rude way, also was rude to me when when I brought up that we are not satisfied. The other waiters were polite, and apologized for the inconvenience though. Horrible experience with...