Trattoria Cammillo — Restaurant in Florence

Without doubtthe most rudest and pathetic experience I've ever had at a restaurant. A friend of one of us had advised to visit here. We arrive at around 8:30 with a party of 4.W waited 45 minutes without anyone taking a single notice of us, even letting in others who arrived after us. Finally a young man at the bar asked if he could help us, after we responded he talked to what looked like a man charge, short grey hair with sour look on his face. We visibly saw the young man go over to ask if they had room for us, to see this horrible man say "No!" In an aggtessive manner. So then my lovely Canadian friend made a reservation for 9:30pm the next day. As we walked past the second window we saw plenyy of free tables!

The next night, we arrived all dressed up, having walked across half the city to get there, only for the management there to tell my Canadian friend theres no record of our reservation then tried to completely ignore her for 20 mins until I arrived! I had to angrily knock on the door until a woman came over and tell her how disgraceful this was and say how upset I was. Then SURPRISE! After I made a scene, they magically had a table, with the woman saying "I don't want you to be upset so we have a table"

As we walk over to our table a coulple of locals tell us to be careful that the cooks might spit in our food. We were death stared the whole night by the revolting man with the short grey hair who had snubbed us the night before. The food itself was average at best. The only positive was the lovely old whiter haired waiter with a moustache who tried to be warm to us to make up for the treatment, who I tipped at the end.

Undoubtedly the most pretentious, pathetic, rude, disgusting service I've had the misfortune to experience at a restaurant in my whole life. The owners should be ashamed, and that pathetic childish man with the short grey hair should be fired by the owner, he is a disgrace to Florence.

Don't give these vulgar...

This was the most disappointing experience I had ever had! We made a reservation and we arrived 10 minutes before the arranged time. As a persons who works as culinary concept developer in Switzerland I would like to comment this next points: Welcoming- not existent. I had to go and ask the cashier if they have our table ready. She totally ignored me. The young guy preparing desserts helped me out and sayed I should wait a bit, our table would be ready in just a minute. Sitting- terrible! Even though we had a reservation, other people that came after us were sitted. I have to mention that the other persons had no reservation, they just happened to know the persons who was in charge of sitting. Personal: very unpolite! After waiting for around 30 min. having plenty of free ready tables in front of us, a very nice old man told us our table was ready and we should go at the lady in charge of sitting. Again total ignore from her side! The table indicated wasn’t ready at all and we were just sitting next to a table that was full of empty glasses and dirty disches. We decided to leave immediately!Very rude and unprofessional. For a restaurant with such a name this is unacceptable ! Athmosphere: crowded Food: unfortunately I wasn’t given the chance to enjoy it. Suggestions: a) Get another extra person who should take care of the welcoming and waiting clients. b)Make a list with who is coming first and reservations. c) treat persons correctly and make no favors! Business is business! d) make a nice waiting corner outside the restaurant with cocktail tables were people can wait. Offer them something to drink from the house and appolagise for the long waiting time. (This is a win win situation for you and your business, for the clients who are already in the restaurant, for the waiting clients and for your name as one of the best restaurants in Florence) I wouldn’t recommend this...

My family and I came right when it opened. We didnt have any reservations, but the manager was super nice about it and tried to seat us. However, after talking to one of the other employees, we were pushed to sit at the corner of the restaurant instead where we were covered by other people. There were people who were besides us who actually had a reservation, but they were treated with the most upmost respect and courtesy. After taking our order, the waiter did not check up on us at all and whenever he came to the tables around us, he would avoid looking in our direction. We tried for 10 minutes to ask him for a check and we couldn't get his attention after he was in the area 5 different times. We finally asked for a check when he came to collect the dishes but he gave a judgmental look before leaving. The family seated next to us were checked up on every 5 minutes and the same waiter had a good conversation and tried to entertain the guests compared to us where we felt shunned. The food was bland and the portions were small in comparison to the price that was paid. The amount of positive reviews left for this place is astonishing. We had a beef dish, pasta, pork, and chicken dish and they were all equally bad. We were recommended this restaurant but maybe that person just hates us. I've had far better dishes for cheaper around florence and italy. The atmosphere made us feel unwanted and tense. It made us nauseous being there as if we didn't belong. We were cramped in the corner as people were seated around us. They didn't have any air conditioning on even though there was an air conditioner in front of us. Felt...