Terrible service from the false wait times given, to the zero attention from any servers, plus the immense amount of attitude for someone who came across the world to try food here. I can see where this would be a great time if delivered properly by staff. We waited an hour in the rain to be seated after being told 30 minutes which she then told everyone who came after 30 minutes so that was incredibly false, very messy even reservations were awkwardly waiting for quite awhile just to be told wait a bit longer, I cannot imagine. Once we got seated we were given water and then ignored for another half hour when we just wanted to place an order for a bottle, once we did it took another 20 minutes to get the bottle while everyone around us seated at the same time was receiving bottles and their first courses. While waiting a female server who wasn’t our server came over seemingly upset we “hadn’t ordered” but we had already done so, just nothing was being delivered to us she walked off with an attitude as if it’s our fault? We ended up waving our server over who was giggling and having a great time with all his tables, which we hate to do because it isn’t considered respectful although neither is almost an hour without a food order. We placed our orders for pasta and the large T bone, the pasta came out which was good nothing to rave about. We finished the pasta, waiting for our steak my partner ordered a coke, which never came! We flagged down the woman who seated us and asked why we never received 1. The coke and 2. The steak we ordered. She proceeded to run to the back and immediately came back with the coke, then the steak which came out 10/15 minutes later with an immense apology. This means it was never put in as an order by our server which at this point we have taken personal because we’ve been nothing but patient at this point. Steak was honestly not good, no flavor besides salt and pretty tough cut of meat although the presentation was nice. We are from Miami, I work at a 5 star rooftop restaurant rated amongst the best in the world, top tier drinks food and service and I was quite frankly disgusted at the all around service this restaurant gave us. Will NEVER be back and will make sure none of our friends make the same mistake we did when in Florence, the 11 days we spent here and not a single bad review. Do yourself a favor and go to an actual Trattoria with staff and owners who care about the experience their patrons receive. We cannot remember her name but the hostess was the only one who gave us compassion throughout the night, she deserves recognition. We came Thursday October 3rd at night if you could locate the hostess who worked that schedule.