Gran Caffè Roma — Restaurant in Rome

Saw this place on the way home and wanted to try it out since it was the only place with pizza close that was in our budget. We were seated quickly outside and our order was taken quickly too. However, our experience quickly went downhill. We waited over 40 minutes to get the pizzas that we ordered and when they came out, the quality was subpar. We still ate it considering we had been left starving for so long but didn’t feel good after. When we went to pay, we were told there was an additional service charge that made our bill go from €7.50 each to €9. This was surprising considering this policy was nowhere to be found on the menu when ordering. However, we weren’t too stressed about an extra €1.50. The real game changer was when we were told that they didn’t accept card and we had to get cash out. We didn’t have any cash so they told us we had to go across the street to get money out of the ATM. We asked why they didn’t tell us this when they sat us down and questioned where the honesty and transparency was. She told us she didn’t know how we were going to pay but that seemed like a really poor excuse to defend her poor customer service with. When we went to the ATM, they watched us and made the whole experience even more uncomfortable. The money I spent then jumped when it was a minimum of a €20 withdrawal and an extra €5 charge and other conversation rates. In total, I had to take out $31 USD. I went back and said I wanted a discount considering that I had to pay extra to get the money out for them. I said I wanted the bill to go from €18 to €10 due to the poor quality we had received. The lady said the best she could do was €15. When I tried to explain how much additional I was charged and showed them my bank statements too, they accused me of lying despite having proof of the time and date I withdrew the money. Eventually they adjusted it to €13 but it was still appalling. Complete tourist trap and microwave food and servers that need to actually learn how to do their job and not be arrogant to customers after causing serious additional charges that could have been avoided from...

Fantastic Experience at Gran Caffe Roma - Excellent Value!

My recent visit to Gran Caffe Roma was a thoroughly enjoyable experience, earning a well-deserved 5 out of 5 stars from me.

From the moment we stepped nearby, we were greeted by friendly staff who contributed to the welcoming atmosphere.

The interior was notably clean and pleasant, however we opted for the outside seating area.

We ordered two portions of carbonara, and the food was delivered relatively quickly. A highlight for me was the provision of Parmigiano cheese on the table, allowing us to generously season our dishes to our liking.

The carbonara itself was tasty. While I've had other versions that might edge it out slightly, this was certainly a delicious and satisfying meal.

What particularly impressed me, and is a significant factor in my rating, is the absence of a service charge. It's refreshing to dine without the surprise of added fees on the bill.

Overall, Gran Caffe Roma offers affordable prices for enjoyable food and great service.

It’s a fantastic option for a satisfying meal without breaking the bank, and the welcoming touches like the table-side Parmigiano and no hidden charges make it a standout.

Highly...

If I could give this place zero stars, I would.

A total sham trying to scam tourists and everyone else. The manager has terrible l and dodgy business manners.

The server accidentally messed up our order which he apologized for. The wrong order was much more expensive than our original food and the restaurant wanted to charge us for both. They refused to take the food back. I am vegetarian and couldn’t eat meat which they brought out by mistake and decided to put it on my card. When they brought out my original order they charged us for both meals.

When I asked for a refund and even though the server was kind and told him that he made the mistake, the manager in charge aggressively took our plate (which they brought by mistake) dumped the meat and brought back the cheese.

On top of it all, this is the worst meal you will EVER eat in rome. Id suggest you go to a store and buy frozen pizza bc it would taste better:

Absolutely terrible. The server seemed incredibly scared of the manager and making a mistake. AVOID...