Unir - Kyoto shop — Restaurant in Kyoto

Disappointed with our experience at Unir Kyoto shop today. Arrived at 7 am as per the opening time, but found three groups already there, seemingly hotel guests who got in earlier. The breakfast offerings were limited to just two options, and the preparation time took more than 15 minutes. Additionally, there were no snack choices available, which was inconvenient as we needed to catch a train. We ordered two lattes, and when my partner brought a sweet from a nearby bakery, we were abruptly told we couldn't consume it while having coffee. This policy would be understandable if alternative snacks were available, but sadly, they weren't. Unimpressed with the service and coffee quality. Won't be returning; there are better options in Kyoto with a friendlier atmosphere and...

Expensive and rude staff. They charge more for oat milk if you take coffee away. How does that even work?? We were staying at the hotel attached and this place was the only close cafe that opened at 7am, so were forced to support their business due to our early planned activities. They were rude every time we came and even passive aggressively pointed to their sign that indicates you can only dine in if you order one item per person, which we did anyway? Can see from other reviews they are finicky about people sitting in so not surprised just think it’s weird and off putting, especially when their prices are off the charts - $16 AUD for 2...

As hotel guests, we were carrying a lot of things and trying to find a desk to lay a backpack down to find the key. We only needed a desk to do so and it literally takes less than a minute. However the woman behind the counter with glasses was rude and very inconsiderate, telling us to do so away from the cafe unless we buy something.

This is very strange given that it is a facility within the hotel and all the other hotel staff has been so kind and helpful. There were hardly any customers sitting in the cafe so its not like we were occupying seats for paying customers. Just very un-empathetic in general....