Kisoji Ginza 5 Chōme — Restaurant in Tokyo

The service at this restaurant was absolutely terrible. The staff told us we had to order drinks, but there was nothing on the menu that said drinks were mandatory. We were two people and only ordered one Coke, and the server immediately showed a bad attitude, even telling us to put the drink menu back ourselves. Then she said we couldn't drink the bubble tea we brought from outside and offered to take it, which we agreed to.

Normally, restaurants just hold onto outside drinks and give them back when you're done eating. But when we finished our meal and asked for the drinks back, the staff told us, "She threw them away." Yes, straight into the trash. Mine was still half full, and my friend’s was nearly untouched — a full cup. The server just decided on her own to throw them out. Unbelievable. The service attitude was horrible, honestly like being treated like garbage. Just because we didn’t order a second drink, we got this kind of treatment?

Please make sure your staff clearly explain upfront if every guest is required to order a drink. Don’t keep it vague and then get rude with customers and throw away their personal belongings. Everyone, avoid this place. It was a huge...

My most favorite shabu shabu in the world !! Kisoji is a shabu shabu restaurant with many outlets in Japan. I love the quality of their beef and the soup. Their course menu is also well balance. Kisoji Ginza is located in the center of Ginza street which is very convenient for access and they have quite a large area of guest tables including some private rooms. Price is not cheap but value to every J.Yen you pay. You can choose 1 from 3-4 beef grades so it depends on your...

the worst restaurant i have been to in Tokyo. terrible service. had to wait super long just to order and get our food and had to ask multiple times just to get our rice. very overpriced for such low quality food and service. i would rather have family mart food over this place. the servers did not even care to stop by our table once. save your money and avoid...