Kedai Kopi Malaya @ KL Sentral — Restaurant in Kuala Lumpur

Very worst service. Order through the QR as per instructed by the waiter at 9.02am.Then i wait for 15 minutes still didn’t received the order. Ask the waiter and he said he didn’t notice the order. I saw he just print out the order and gave it to the kitchen after I ask , so I think ok I just wait another few minutes. Other customer who came later than me already received the order. I sat in front of the cashier and he suppose to notice that I did not receive any order yet. But then still after another 15 minutes no order received!!! No one is making my order that time because i saw my print out order still on the table. Total I have waited is 30 minutes !!! I already paid for the order online and request for refund, he said will transfer back my money and until now there is no refund received. Total paid rm 93.51. I will never ever come here again.

Update: Already receive the refund by the general manager.Thank you and please improve...

was just asking about your laksa and the bangladeshi staff of yours looks so annoyed when i just tried to ask what fish they used in the soup cus i have allergy. i asked what fish they used and he said “fish soup”, when i asked what it is he said “i dont know lah” and when i asked the other guy, he said “no fish” and i told him “but ur friends here says have fish” and he replied changing his answer “yes have fish” LOL WHAT A JOKE. the lady was nice tho, she end up helping me by telling me it was a type of sardine.but having the two men talking and laughing behind me while i was talking to ur lady staff, it seems so disrespectful, especially when they were obviously gossiping and tlking sht and stare u...

I visited your KL Sentral outlet today 21/12/2024 at 1:30 PM intending to enjoy the Nasi Lemak lunch deal. Unfortunately, I was disappointed to find the dish unavailable, even though there were not many customers at the outlet at the time (as seen in the attached pictures).

What added to my dissatisfaction was the behavior of the staff, who seemed more focused on chatting with each other than attending to customer needs or replenishing the dish. Such service not only affects the customer experience but could also harm your business in the long run.

I hope you will take this feedback seriously and work towards improving both service quality and product availability.

Thank you for your attention to...