Tea Garden NU Sentral — Restaurant in Kuala Lumpur

Bad experience – felt discriminated by a waiter named Syahmi (a tall guy).

We chose a table for four as we had several bags and few pieces of luggage with us, but Syahmi insisted we sit at a table for two. While we understand that it's common to seat two people at a smaller table, but the restaurant wasn’t even busy or crowded at the time, the way Syahmi handled it was unnecessarily rude.

Just a minute later, another couple (same race with Syahmi) walked in and requested a table for four. Surprisingly, Syahmi allowed them to sit there without any question.

We don't understand why they were given different treatment. Why were they treated differently?What kind of double standard is this? Such biased treatment was hard to ignore.

Regarding the food: I requested chicken thigh for my order Nasi Lemak, but I were served a drumstick without explanation. The staff only informed me that chicken thigh was unavailable after serving the dish. When we tried to cancel the order, he then suddenly said that chicken thigh was available after all. This kind of inconsistency is very disappointing.

To top it all off, Syahmi (the waiter also cashier) charged me for the Nasi Lemak—even after I had clearly canceled it. I only noticed it on the total bill afterward. This is completely unacceptable and feels dishonest.

Staff training is urgently needed, especially when it comes to fairness, professionalism, and customer service. A restaurant in a mall setting should uphold higher standards, not allow...

Not happy with service from Daryl or the portion size. I ordered the Laksa Mee and it’s a shame because the food tastes really good it just doesn’t match the picture.

I asked to replace both the tofu and fucuk with egg as I’m intolerant to those and they replaced the 2 large add ons / main parts of dish with 1 half egg haha (worth pennies) which objectively I think is not really a replacement for 2 of the main add-ons so I had to request to get one more half egg.

The meat portion was half if not less than what the picture showed (unfortunately I didn’t take a picture) . They said no to adding a few more pieces more to match the portion after I asked.

The food side of things is up to the kitchen which I’m not happy with and I don’t think it’s good service but the main part of the complaint is, when I asked the member of staff (Daryl) to ask the kitchen staff if they can accommodate this he told me he will go ask. Daryl went away for minimum 10 minutes and I could see him walking around and talking with other colleagues who were all sitting together round a table completely forgetting about us as I wait for 15 minutes total . No one came back and I had to ask another member of staff (Deanni) who was very kind and prompt she helped me out within 2 minutes I got an extra half egg but not extra chicken and she apologised. By then the...

Came here a few times over the year. Couldn't remember much about the food I tried. The taste was generally acceptable. The presentation was odd ie. each component had its compartment on a tray and the tray was huge, taking up a lot of table space. They have limited big tables and tend to force smaller groups to take smaller tables. It was annoying on my first visit. Today I wanted to take a big table. The restaurant was quite packed as it's dinner time and I saw only one staff member was clearing a nearby table. She asked how many of us. I didn't answer immediately and went straight to an unoccupied table. She immediately grew impatient and asked again. I replied and she at first said the table was not cleared. I said I could wait but she insisted that I move to a smaller table and raised her voice saying that the table was for a bigger group and it's dinner time now in a condescending tone. I'd had enough of the rude service and left the premise instantly. It was totally intolerable. The food wasn't impressive enough for me to remember but the bad services were definitely memorable. Won't visit the same place again in...