Restoran Ban Lee Siang — Restaurant in Malacca

FOOD POISONING COMPLAINT BAN LEE SIANG Satay Celup

I am writing to formally lodge a grave complaint regarding a severe food poisoning incident that occurred after my family and I dined at your restaurant, 万里香 satay celup.

We had order a new pot with new sauce, not the sharing with others people , A group of seven individuals, including a 4-year-old child, consumed food at your establishment, every single member of our group experienced violent symptoms of food poisoning, which included:

Nonstop diarrhea – Every member of our group had diarrhea at least 8 to 10 times.

Vomiting

Severe abdominal pain

The severity of these symptoms forced all of us to seek immediate medical attention, and we were all admitted to the Accident & Emergency (A&E) department for urgent treatment. The impact on our health was extreme, particularly for the young child, who was also affected.

It is deeply concerning that all seven individuals in our family, including the child, were impacted in the exact same manner following the meal at your restaurant. The sheer intensity of the symptoms strongly indicates food contamination or gross negligence in food preparation, handling, or hygiene at your establishment.

This incident is not only an enormous health risk but has caused significant physical distress, emotional trauma, and inconvenience to our entire family. Given the severity of the situation, we demand the following immediate actions:

Medical Compensation: Due to the serious nature of this food poisoning incident, I demand appropriate compensation for the medical expenses and any other costs related to the treatment required for all affected family members.

Official Response: I expect a formal and detailed response outlining the actions your restaurant will take to address this matter and prevent future occurrences. The lack of immediate action in response to food safety concerns is unacceptable.

Please be aware that this matter is of the utmost seriousness, and I urge you to treat it with the highest level of urgency. Should I not receive a satisfactory response within a reasonable timeframe, I will be compelled to escalate this matter to the relevant health authorities and consumer protection bodies for further investigation and action.

I expect your prompt attention and response to this extremely...

Decent food with variety, but feels like I'm paying premium price for a regular lok lok other than the satay sauce. AND the hygiene is absolutely and shockingly atrocious or even abominable. Look at the photo attached, this is what you would be eating from if you're not paying extra RM30 for them to change it to a pot of clean satay sauce. You will be eating leftover satay sauce from previous customers. Is clean food too much to ask for? Why do I have to pay extra for something I deserve at a bare minimum? Why is serving leftovers a regular practice? And RM30 is a lot to pay for satay sauce. On top of it, if you want to take the sauce that you paid for back home, be prepared to pay another RM2 for a plastic container.

Other than that, you have to pay RM5 for adding more satay sauce to the pot for the second time. Nothing wrong about it but not something I find very reasonable. There's no escaping it unless you can finish cooking everything before the sauce dipped to a level too low for you to be able to cook your food.

Only here for the experience and I see nothing to rave about. I will not be returning in the future as I am truly shocked by what's practiced here.

But of course, if you are okay with their hygiene level, go ahead, though I see nothing so good that would be worth getting served...

The place was packed at 8pm as expected on a Thursday night, so we waited for about 25 minutes for a table of 3. It's quite no frills, you get a table after queueing and you gi to the fridge to take what you want. The sauce dip pot is not replaced and sits there on the table for the whole night so this is definitely not for those who want something more hygienic. There are signs instructing customers not to double dip but you'll never know...

The food cooks in the sauce and it tastes really good for the first few sticks when you're really hungry. After about 15 sticks of food it started to feel a bit monotonous.

Heard the price per stick used to be RM0.50 a few years ago but now it has considerably increased to RM1.20. It's still an affordable meal if you eat about 15 sticks.

The queue was manned by the owner, who told us about the drama between this original outlet and the Ban Lee Siang next door. For those who speak Mandarin, you can ask him about it, I'm sure he would be glad to specify how his outlet is the true OG! According to him, he opened a few more outlets in the vicinity so if you take Grab, take note of your address.

Overall, a nice no-frills eatery, but other than the fascinating store history, nothing amazing to write home about. Not for the hygiene...