Pizza Hut Restaurant Digital Mall — Restaurant in Malacca

Just so you all know, I don't usually give a bad review here, so you know that there's an added value to this comment.

TL;DR: Literally WORST Pizza Hut branch. Horrible service, bad management, extremely long waiting time, and by Allah, rude as heck staffs.

We are a group of four adults and three children (all under 8). None of the staff even bothered to usher us to our seat and pass the menu to our group. Hey it's the first day of Raya, I guess we can maaf zahir batin on that.

So my sister went over to the counter to ask what's up. The hijabi waiter in green baju kurung told her to wait. So she waited. Once it's her turn, the waiter told her in a rather snobbish manner.

So we ordered and have to wait half an hour for us to get our drinks, another hour for our first pizza that the waiter had mistaken its topping. Another 20 minutes for the second pizza. And to top it off, another 20 minutes for our soup. Yep, in that order.

And guess what, no apologies.

Avoid...

This branch is a bit quiet during weekdays. Not many patrons, only two were dining in during my visit. This branch only accept cash payment at the moment. Ordering system is also updated, by scanning a QR code. Just similar to ordering online, you can add voucher code and browse for online promo. However, my order was not done as requested - i unselected a few ingredients for my pizza, but was not followed by the chef inside. Probably they didn't expect customers to be selective in the pizza's ingredient. This is important if any of the ingredients are not suitable for the customers (be it due to allergic or personal preference). I hope future orders will be carefully scrutinised,nas that is what updated system is all about - to be more efficient...

All services no good..I order delivery from pizza app, order 7pm but till 2100pm haven’t delivere to my house also no receive any response from their driver or if donno address or donno which address also no contact us. Then we call their contact from this out let many time also no answer call😡😡😡🤬🤬🤬till my husband angry go collect.Consequence, they no arrange for delivery..then the staff very busy but thing we go not actually no busy..it very unsatisfactory Their app also lossy, tracker just order packed ..management please upgrade..that’s too much waiting till till 2 hours never update us…if no driver also no call us, wait till my kid hungry and want sleep tomorrow got school..stupid...