Cilantros — Restaurant in Baja California Sur

We were offered a complimentary dinner here by the resort staff after telling them we found some of the facilities in poor condition. We were looking forward to an enjoyable evening to improve our experience on this trip, but we did not have that at all.

The initial service was quite slow, and then we were told there was absolutely no menu available to see unless we were willing to act like all the thoughtless drones who spend their life with their heads down and face stuck in their phones constantly. We were forced to use our phones at the table to scan the stupid QR code, and then spend an excessive amount of time trying to scroll around and navigate the tiny print to find the few things that were even available. Not much looked interesting to us, and the prices shown were way too high; if we had been paying for it, we would not have stayed for the meal.

We started with top-shelf margaritas (good, but not great) and crab cakes (also decent, but not great). After that, we had the shrimp and lobster bisque - VERY disappointing. As main courses, my wife's shrimp was rubbery and unappetizing, while my skirt steak was actually well seasoned, cooked nicely, and flavorful; however, nothing else on either plate was edible to us.

After it became evident to the staff that we were very dissatisfied with the meal, our service suddenly got much better, with numerous offers to give us something else. By that time we were just disgusted with the place, told them we wanted nothing more and left. They did keep trying, however, and sent us complimentary champagne and desert to the room. Although I appreciated the attempt, it just could not overcome the overall poor experience we had...

I made a reservation for my family vacation and we were excited to go. The shuttle to get there was late so I called the hotel and asked them to hold our spot and they agreed. When we showed up, the very rude Naomi(lady at the front) gave our table away after only 20 minutes. I told her we called but she said they had no recollection. I even offered to sit in the outside tables that were empty and she said no. Seriously put a damper on my vacation. Has me doubting my next visit to...

We have had deeeeelicious shrimp meals for 30 years here,,,,Not today. 1st time not happy. The fried breaded shrimp was old, dried out, and over cooked. The shrimp cocktail had very little consistency and little flavor. I talked to other long time patrons and was advised,,,,it's 'hit or miss' on meals these days. Gonna stick with 'tried-true' cheeseburgers & club...