Artemiga Café (Roma Norte) — Restaurant in Mexico City

I stayed in this street for two weeks and visited this coffeeshop every day. Unfortunately, I had almost everyday bad experiences. The staff is incredibly rude and seems to have no interest in the customers at all.

Several times, I received the wrong order, and when I pointed it out, they reacted in an extremely unfriendly manner. Instead of fixing their mistake, they were outright rude and refused to correct the order, even though I had paid for it. This happened more than five times!

On top of that, the service is painfully slow. Even for a simple coffee, you sometimes have to wait more than fifteen minutes. And when you finally get your order, it’s often incomplete, so you have to remind them again. It almost feels like they do it on purpose.

The coffee itself is okay, but the staff makes the whole experience terrible. Completely unprofessional and totally unwelcoming. Definitely not...

i really like this spot, sunny/ shady corner in Roma, comfortable chairs, pleasant staff. it could really benefit however from a streamlined workflow behind the counter: think starbucks. if it's an order & pay at the counter place, which it is, then take our name & call it out to pick up our order too. As it is, you wait like 10 minutes to get a croissant & drink from the vitrine, coffee comes separate, etc because the barrista is also running food out to tables she doesn't remember who ordered what. this makes no sense. whoever manages this place should take a research trip to Starbucks, or Tierra Garat, & train accordingly. Also--put a clear sign "ORDER HERE" at the register--its confusing and every time i'm there there are people scrambling, waiting, asking each other bc they don't know where the...

Ordered a croissant w/ pecans and was recommended by the staff to warm it up. Also ordered a cinnamon roll w/ the same idea… unfortunately they put the pastries in their little toaster oven thing twice and didn’t turn it on either time lol. After handing us the pastries in a giant bag all by themselves, they then handed me an Americano that tasted like hot water. Haven’t had a bad Americano in CDMX. Don’t even like leaving bad reviews but this was comically poor. Pastries tasted good even at...