El Fogón Grill — Restaurant in Christchurch

We were sitting at a table right across from where the meat is being BBQ'd. We did not eat there because we had ordered food already elsewhere, however the food looked great! I have nothing but 5 stars to comment on the food, how it was presented to other customers, and the chef's way of being with the customers. The problem was at about 9pm/9:30pm I wasn't looking at the time our group of 4 witnessed the most unprofessional and aggressive way of dealing with staff. It looked like a senior staff member (about the same height as the chef) who went up to the chef and then publicly began shouting at him and standing right up against him with his face literally 20cm or less away from the chef's face. This body language and aggressive stance continued for some time. The 2 of them argued for over 10 minutes and from what we were witnessing the senior staff member was the most antagonizing who kept coming back to say something more. I felt like walking up to the counter and telling the chef to go to Worksafe NZ and make a complaint about bullying and/or how he was being spoken to. It was completely disrespectful, and from a business point of view very unprofessional that this was happening at all, and that it was taking place in front of customers and diners in the front of the business! I'm surprised the chef continued to cook and stay to clean up his grills. I would have taken my apron and walked right out. Another taller senior staff member came to the front a little later and it was clear to see he was far more professional and there was no issues between him and the chef that anyone could see - they seemed to be...

Ordered some Fries with Brisket as per their menu, but was told when ordering that they no longer do the briskets. (so why is the menu not updated?!)

• Not to mention their website menu also still has fries and brisket listed*

Ordered (in cash) some Fries and some Jalapeno Bites instead, and the place wasn't very busy at all, but some fried food still took 30+ minutes, I went to the counter to see how our order was going. Our fries and bites were on the counter for a good 10minutes in front of me, a guy came out with more fries to top off the bowls, just to have him drop some on the bar lean, and still decide to put them in the bowls to serve to us.

Health and Safety not a priority here clearly.

I made a complaint and asked for our order to be remade, not a problem I was told. Within 2 minutes we had the cheese bites at our table, and we dug in. STONE COLD Jalapeno Bites.. Asked for a refund, and was asked by the manager for our bank account details as he was afraid of being told off by the boss (so he says)

I reminded him we paid in cash, and would like our refund in cash.

Food Hygiene seems non existent, Things on the menu that they don't serve. Serving COLD food. AND asking for bank details because they didn't want to 'touch the till, my boss won't be happy with that'

Won't be returning, wouldn't go back if...

We had the Parrillada for two. Beef, Chicken, Chrozzio, 2 sides we had salad and chips, 2 sauces for $51. There is weekday lunchtime special on this for 1 person at $14 instead of $21 Updated this review after we went back. Unfortunately the beef was not nice, it was well cooked but the cut of meat was poor quality and the chicken was dry but the chorizio sausage was better tasting. Previous review. The beef was perfectly cooked and tasted delicious. The chicken was tender and juicy. The sausage was good. The chips were perfectly cooked but have a lot of salt (which is fine for me) didn't stay hot longer than 10 mins. Charcoal grilled on site and the smell is amazing while it's cooking. The chef keeps the kitchen very clean. The staff aren't overly helpful when asked what is in the sauces for those who don't know but the food more than makes...