The CUT Restaurant & Bar — Restaurant in Waitematā

I am writing to formally lodge a complaint regarding the unsatisfactory experience my party and I encountered at The Cut Restaurant and Bar earlier today. As the sole table of customers during lunchtime, we had high expectations for both the quality of food and the level of service provided. Unfortunately, our visit fell significantly short of these expectations, leaving us deeply disappointed.

The primary issue we encountered pertained to the preparation of one of our ordered items, specifically a steak. Upon receipt of the steak, we found it to be undercooked and requested that it be reheated to our desired level of doneness. However, to our dismay, the reheated steak was severely overcooked and even charred around the edges, rendering it inedible. This level of cooking was far from acceptable and did not meet the standards one would expect from a restaurant of your caliber.

Additionally, we found that the hamburgers we ordered suffered from a similar issue. The meat patties and bacon were all excessively burnt, resulting in an unpleasant taste and texture. This significant flaw in the cooking process significantly diminished the overall enjoyment of our meals.

Furthermore, I would like to bring to your attention the unprofessional conduct of your restaurant manager. It was disheartening to observe that the manager was not dressed in the appropriate uniform, suggesting a lack of attention to detail and a disregard for professional standards. Moreover, their attitude towards our complaint was both hostile and disrespectful, leaving us feeling disregarded and undervalued as customers.

As patrons of The Cut Restaurant and Bar, we anticipated an exceptional dining experience with quality food and attentive service. Regrettably, our recent visit failed to meet even the most basic expectations in these regards. The substandard cooking and the unprofessional conduct of your manager have left us deeply dissatisfied and compelled me to express our grievances through this formal complaint.

Dear Sir/Madam,

I am writing to continue my previous complaint regarding the unsatisfactory experience my party and I encountered at The Cut Restaurant and Bar. I regret to inform you that the repercussions of our dining experience extended beyond the poor food quality and unprofessional conduct, as I have suffered severe digestive issues after consuming an undercooked hamburger at your establishment.

Following my previous complaint, I neglected to mention that despite consuming only a few bites of the hamburger, I found it to be inadequately cooked. Regrettably, the meat was not thoroughly cooked, and this oversight has resulted in a severe bout of food poisoning, manifesting in acute and persistent diarrhea. As a result, my health has been significantly compromised, causing considerable inconvenience and distress.

As a responsible establishment, it is imperative that you recognize the seriousness of this matter. The consumption of undercooked food poses substantial health risks and is inexcusable, particularly considering the potential consequences it can have on customers' well-being. I must emphasize that the disregard for proper cooking practices and food safety measures is unacceptable and must be rectified...

My wife and I stayed at the Rydge hotel for 4 nights so we made 2 reservations at the hotels restaurant The Cut. Wednesday evening we had a reservation for 8pm and when we arrived the waitress explained how busy they were and asked my wife and I to wait at the bar and she would come back in 5 to 10 minutes. So we decided to have a couple of cocktail at the bar however the bartender informed us that he was forced to come in to work and that he was exhausted so he was not making cocktail my wife and I thought that he was joking around but he was not ,my wife ordered a beer I was so shocked. After waiting 45 minutes I went to speak with the waitress about our table she apologized for forgetting about us she asked us to wait 3 more minutes to set a table for us which we did. When we were ordering our meals more than half of the items on the menu they were out of so we settled and made due of what was available. Later we paid our bill the waitress apologized again. Our second reservations we cancelled due to our bad experience. Later I explained our entire situation with a shift manager at the cut restaurant and he apologized and said that he would informed the restaurants manager. Unfortunately I never anything from the restaurant manager. This was our first visit to Auckland which we enjoyed so much unfortunately we were very disappointed with The...

In the spirit of Amex Restaurant Month and having been impressed with the catering from a conference held at Rydes during the day, I was excited to try their restaurant for dinner.

The restaurant is very sleek with duck egg shell blue colored walls with light wooden accents and plush grey seating. I ordered from an impressive showcasing of New Zealand reds and enjoyed a South Canterbury Pinot Noir to accompany my options from the special menu.

We enjoyed The Cut signature seafood chowder and pork cheek with pear beet slaw and pickled Brussel sprouts and the pork was so succulent and unctuous especially with a side of smoked potato mash. Followed on by corn fed baked chicken breast on yam purée, jus, Jerusalem artichoke crisps and snow peas and the crispy pork belly on kumara purée, roasted fennel and blanched kale. The chicken was gorgeous and mouth watering.

For dinner, we enjoyed a Meyer lemon cake with passion fruit meringue and chocolate opera cake with espresso mousse. It was a wonderful crescendo to the meal.

Overall, the dimming experience was wonderful for the quality and standard of the cuisine. There were inconsistencies with service between staff, where the standard servers were very polite and warm compared to the senior. This is a place I’d like to revisit and highly recommend for...