Starbucks RCBC Plaza — Restaurant in Makati

Not-so-good Story to share: I usually go to any starbucks branch at least 4-5 times per week to have chamomile tea and something to eat

BUT TODAY is well, a BAD DAY at Starbucks the Columns Branch -- at about 15 mins since I left the place, i called this branch (901-5698) to ask if there is a phone left in there and the manager said that there isn't any phone, as per logs. I even said to the mgr to check the 2nd flr but she said that there's no phone as if she's very sure -- seems like she's lazy to check; she could ask someone else to do that though...

I left my phone in there around 3:30 pm today, and called the branch at about 15-20minutes later. I know it's my fault to be careless but i am expecting that the staff would at least be cooperative in situations like these. It's not an expensive phone but I don't want to lose important/confidential messages i have in there and the numbers in my sim, plus i don't want to hassle myself to deactivate my postpaid and get a new one.

So, i just went back to Starbucks The Columns right after that waste-of-time call and i was able to get my phone back, from the same table at 2nd flr.

What kind of manager is that??? GRRRRRRR! Unfortunately I didn't mind asking the name or talking to her in person. Before I leave the place, I just told one staff to tell their manager that I've got the phone she said isn't there

just...

This location has great staff and a nice atmosphere, but the speed of service at busy times of day is too slow. Only 2 registers working (if you’re lucky) with a lineup of 20 people - each one wanting to load their App so they can get points. You’ll easily wait 20 to 30 minutes if you show up between 9:30 and 10… so say goodbye to your entire break time. It would be helpful if someone started taking and preparing drinks while people are in line. Also, no wi-fi - but my understanding is the whole chain is too cheap for that in the...

A variation from the usual globally renown customer service Starbucks is known for, I noticed that some of baristas in this branch is behind those of their contemporaries. They fail to deliver. Perhaps they need to be reminded of the core values and mission, vision of the company by re-training them or be taught again of the basic customer service standard Starbucks implement in this country. Or perhaps, such standard has changed, backwardly if I may add, since my employment with the...