I really struggled with this review. I work in the customer service industry in the US and know that everyone can have an off day, but it was just too much of a negative. I’m absolutely not the type of person to bash a restaurant or even to ask for a manager. The food was absolutely amazing which is the main reason I was going between four and five stars. My friend and I had two appetizers, Smalec and pyry z gzikiem which were out of this world. I then had the zrazy (beef rolls) as my main which were amazing. My issue was with the service. When we arrived the restaurant seemed a bit busy which I completely understand. We asked one waitress if we could sit outside at one of the empty tables which were dirty and she said yes, but that she would come to clean it. A few minutes later a male waiter came out with menus, put them directly on the dirty tables, said hello and then went back into the restaurant. I’m not sure if he initially saw the dirty table, but we gave him the benefit of the doubt. I saw him look out at tables while on the steps of the restaurant a few times before we ordered our drinks and was hoping he would notice that our table hadn’t been cleaned yet…. But that was not the case. He returned a few minutes later (it was not a long wait) to take our order again without cleaning the table. At this point I was a bit annoyed, but again gave them the benefit of the doubt. It was not until he brought our cutlery that my friend asked if we could have something to wipe the table to which he then apologized and wiped it for us. The drinks and appetizers came out quite fast, so we were very pleased with that. Again, the food was absolutely fantastic. Once we were finished with our appetizers we had set them to the side of the table for easier access for the waiter to clear. A few minutes later we set our drink glasses as well to the side as we were finished with those as well. 10-15 minutes later our main courses came out and all but one appetizer plate remained on the table. The waiter had pasted us more than 7 times and only took one appetizer plate (as mentioned) when delivering our main courses. It really ruined the evening for me despite the great food. I hope it was just a bad moment because if it were not for this experience I would recommend this place to everyone. As the end the owner or manager actually came and cleared our main course dishes and we had to ask him for the check. One cool thing is with every check comes free traditional liquor shots which were very...
Read moreThe food here is great! Unfortunately I cannot give five over five due to some inconveniences with the staff.
About the food. We were two and shared 2 soups: "Żur z kiełbasą, ziemniakiem oraz jajkiem w czarce chlebowej" (served in a bread) and "Grzybowa z domowymi łazankami". Both of them were delicious, even if I did like more the second soup. This, we shared a plate of 15 pierogi (polish dumplings), i.e. "Micha pierogowa (pierogi z mięsem, pierogi z kapustą, pierogi ruskie)". This dish was supposed to have 5 pierogi with meat, 5 with cabbage and 5 with a mix of cheese an onion. These were among the best boiled pierogi I had in Poland!
About staff. It was very friendly and, since when we got inside there were not free seats, they explained we had to wait. Generally I did like how the team members worked. But, when we were served the pierogi we noticed that the meat ones were missing. We asked for explanation or if there was a mistake. A waitress apologised saying they were not serving pierogi with meat. It should be the waiter's job to communicate with the client about any change in the menu, before and not after the food is served. Last thing that we did not like was the long waiting time between the time the plates were cleared and when we received the bill.
Conclusions. Food...
Read moreIt is a very good place with delicious Polish food! We came to this restaurant for dinner for two on Saturday evening in August. Despite the ongoing work in the ground in the Old Market Square, it was possible to take one free table. However, it is worth making a reservation in advance. The food was very good and the service was very nice. Only the soup soaked into the bread very quickly, which was probably due to the fact that the center was not completely drained. If someone likes it like that, okay, but I prefer liquid soup. The waitress was smiling and very nice. I would hire her myself if I had a restaurant! However, coming to the table four times during a dinner is too often. It would be enough to come once or after the meals have been eaten. A treat in the form of two glasses of tincture was a very nice gesture. However, we were so full that we could not try this delicacy. It is worth the treat at the beginning, maybe the guests would order more. There are works going on in the area, so temporarily the surroundings are not conducive to romantic dinners for two. Overall, we are satisfied with the food and...
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