I was really looking forward to this restaurant hearing all the great things about Jose Avillez and how he’s the best chef and restauranteur in Lisbon. My expectations were pretty high!

However unfortunately the overall experience was very lack luster. First thing is that we were being served by 4 different waiters there was no consistency or organization. We ordered our meal from who we thought was our main guy the appetizer came out and it looked delicious, however as you can see in the picture the lettuce with shrimp cocktail was missing a shrimp. We didn’t say anything because we didn’t think it was a big deal. Before our appitizer came they almost served us our entree even though it was actually for another table.

I also ordered their seafood soup between appetizer and entree and one of the waiter even brought us both a spoon. But to our surprise our entree showed up and no soup was to be found, we told the 3rd new waitress who gave us our entree she looked confused and told a different waitress that came back over and was like, “we forgot it you want me to just cancel it for you?” Wasn’t nice about it and very unapologetic, I honestly really wanted to soup but it seemed like it would super inconvenience her she was really trying to have us cancel it so we did. She was like eat ur entree and if you still want soup we can make it after. I’m thinking why would I want a soul after entree. Honestly this was super poorly handled in my opinion, she should of been. I’m so sorry we’ll fire it up right now and it’s the house and we’ll have it served up shortly while you enjoy the entrees. Or soemthing to that manner. Also we ordered our first round of drinks at the bar and other than that one drink no one ever asked us if we wanted another round of drinks. We were going to order a bottle of wine but since they came and took our cocktail glass without asking what’s next we didn’t even get a chance lol I order a 2nd round. Also no one ever came by to check to see how our food was.

Overall the food was actually quite delicious however the service was very very poorly executed. The waiters and waitresses were too busy cleaning and re setting the tables and making small talk with each other and no one ever checked in on us, and they all had this confused look on their face and never smiled or was warm or welcoming.

When we paid I think even the waitress herself was shocked when I chose to provide her with the extra tip option since she probably wasn’t expecting anything due to the poor service.

If they could bring their level of service to the same as the flavors of the food then things would be great and this could be 5 stars.