Pils Grill Eatery — Restaurant in Lisbon

Stop Schnitzel-fooling your most loyal customers!!!

I used to come here and love your schnitzel. When I recently got a whole bunch of friends for a schnitzel dinner to your restaurant, we were shocked that this dish is only available for lunch any longer (to trick people into coming for lunch, or why?!).

The waitress said we have to come back for lunch another day. I just came another day for lunch, and once again you left me Schnitzel-less for no apparent reason.

Stop playing your silly business games, and stop fooling your loyal customers!! Schnitzel is a dish that is traditionally eaten in evenings as it’s way too heavy for lunchtime.

Massive disappointment!!!

[Edit in response to your message:]

Firstly, I wasn’t yelling at you.

Secondly, you didn’t offer me a dish on the house. You simply referred to other dishes on the menu. Stop lying.

Thirdly, don’t tell people to come back for lunch for schnitzel, if you don’t serve it (I travelled over 1h to come to your place).

Fourthly, you’re making a fool of yourself by claiming you focus on locally sourced products with your global beer selection.

Fifthly, you should listen to your loyal customers rather than bashing their feedback, and straight up lying here publicly.

Sixthly, what does Germany have to do with it? Schnitzel isn’t German, and neither am I…please keep your racist/nationalist views...

I was attracted to come to restaurant by Instagram advertisment that today (20.09) the festival is happening. I made reservation. When I arrived to restaurant i had to ask about the event and I was informed that it's not happening today. Chicken for starter was not great, schnitzel, well the cook should go to Germany, Poland or Austria to see how it should be done (tasted like only pepper was used) but the cheesecake was amazing, also great beer and the service was really good. Well I organized all my plans to join the event. Someone should call me to inform so I could reschedule for the event day.

Edit. I was invited my Tatiana. She offered the specials for the event, amazing meatballs and great sausage (same spice used as in schnitzel but in sausage fits perfectly). Great selection of Weiss beer and Octoberfest beers. Again best cheesecake ever and for all Polish people, if you are looking for good pączki this is the place. I hope they will put this to permanent offer so a lot of polish will go there often and get big qty for Tłusty czwartek (fat Thursday). I didn't try the schnitzel again but I was talking with manager about adding more salt and less white pepper so probably will be great. Tatiana and all stuff were great as always. The place to be recommend as I did...

Update: Hi Tatiana, I don’t live in Portugal, but I would like to go back to your restaurant when I visit Lisbon again. However, I am changing my rating as your response indicates you care about your customers. Thank you and have a great day. We had high hopes for this restaurant after stumbling upon it while looking for a lunch spot. The place was busy, and I loved the design. We sat at the bar and waited for a table, and up to that point, the service was great—friendly staff and quick service. Once we were seated at the back patio, though, everything slowed down dramatically. I ordered the cod, and my partner ordered the schnitzel. My food arrived, but I waited for his so we could eat together. Unfortunately, his dish took so long that my food got cold. I ended up finishing my meal, and his still hadn’t arrived. He had to go inside to ask about it, and while they assured him it was coming, there was no acknowledgment or apology for the delay. When his food finally came, it was average at best. I get that they were busy, but this should have been addressed by our waitress without us having to ask multiple times. A simple apology would have made a big difference in the...