Soi — Restaurant in Lisbon

Visited on Sunday (24th June), a group of 4, happily waited 20 mins for our table at approximately 9pm as we had seen great reviews.

We were celebrating a birthday and nothing at dinner went well. Went to the bathroom, no toilet paper and no hand towels. Ordered drinks, a bottle of wine however only 2 glasses came, soft drink completely forgotten about. Ordered our food to share, no one advised of the portions or what was considered a main meal. Spring rolls and samosas arrived cold on the inside. While waiting for replacement dishes our plates were cleared and we were asked if we wanted desserts leading to confusion as to what had happened to our remaining dishes. New plates were provided by what seemed to be the manager (the same person who took our order), no words exchanged, no apology given and the plates were dumped on to the table. Had to send a plate back as it was chipped. After waiting over 30 mins for our last dish to arrive I attempted to call the manager who made eye contact, turned away and shortly after sent a waitress to our table. When I did manage to query the manager regarding our last dish I was told that as it was the only main dish he was waiting for us to finish the starters - something we had done 20 mins prior!

All of us have experienced asian food before and none of us enjoyed any of the dishes, the experience compounded by poor management of the situation. Having worked in the catering industry before I have never experienced such blatant lack of customer service from a manager. A truly disappointing night in which the only saving grace was the waiter who tried his best to muddle through the mess made by others! At the end of the night there was still no toilet paper or hand towels for customers and we saw the manager using the same facilities.

Left the restaurant hungry after the poor experience left us with no desire to continue our meal or return!

Overall, great concept but extremely poor delivery! Very...

Nice casual place, trendy interior design, sublime music playlist and great overall atmosphere. Varied asian dished represented on the menu. I hope bi bim bap makes the spot in the near future...

The food was great, we had some Korean chicken wings that were great but the hot sauce was missing some sweetness to it, we also had the money bags which were absolutely delicious.(one thing to improve, would be to include the amount of pieces for starters in the menu, makes group choices much easier)

Then the mains arrived, ohh boy...

I had Pork Ramen, similar to Tonkotsu style ramen but a bit lighter(I’m assuming there was no soy milk in the broth), regardless, great broth, amazing Chasu Pork that was flame grilled beforehand(great smokiness) with a mix of pak choi, mushrooms and some tofu? And medium soft noodles. Greet stuff, would recommend.

My SO had veggie pad thai and she said it was great. Our friends were also raving about their fried rice as well.

10pm and it’s time for desert, we ordered Yuzu Sorbet(Magic words in my book) with Matcha Chocolate Brownie. Absolutely insane.

Our friends had Lemongrass Brûlée which they seemed to enjoy, I couldn’t care less, I had Yuzu in front of me...

Overall, great food and drink selection(they even had Kirin beer, Sopporo would be amazing though).

Things that need improving are the service times(although the service was adequate) and maybe the quantity information...

Randomly walked by headed towards timeout market and the lights & menu outside caught my eye. Instead of eating at timeout I decided to come back with my friends to try it out. Best decision ever! Our waitress was Rayana, she was great at explaining the dishes comparisons that I wanted & overall her smile, kindness & jokes were amazing. I ordered the chicken gyozas & chicken fried rice. One word - delicious! The highlight of this entire dine in experience was Rodrigo, my friend loves going to random places asking the bartender to surprise me. She told Rayana to tell the bartender bring anything. Rodrigo took it upon himself to come to our table, introduce himself and wanted to make sure my friend would at least like passion fruit and what type of alcohol. She said “I Trust You”. He came back with an amazing whiskey passion fruit drink, I personally don’t drink dark liquor and this was good! So good we decided to stay & have another round of drinks, she asked if he can again make something different again. He came back with a fresh squeezed orange juice and strawberry drink called Gingers Kiss (I highly recommend) we all ordered the drink after that. My apologies for rambling, over all this place has great food, amazing drinks but the workers at this establishment is what makes me want to come back. Thank you for a great dine in experience, we will definitely be...