Pizzaria Luzzo — Restaurant in Porto

Really a game of two halves. First off: the pizzas: they were all exceptional. Really fantastic, so no complaints on that front.

Now for the service.

For the most part the staff were OK if somewhat dour, and I can understand why. If I had to work with the ordering system they use I’d be in a foul mood too! They use a digital ordering system that’s supposed to bring the experience “into the 21st century” by allowing patrons to order on one of their tablets. The down-side of this is that clearly no-one has ever worked through the UX, least of all the manager: he was insistent on enforcing the use of this as a way of ordering our food. Overly complicated for a restaurant with maybe 50 covers. Not only that some of the options that should have been available as toppings weren’t. Also, it was evident that, despite the billing as a “digital experience,” no-one has linked the ordering system to the inventory system - we ordered a bottle off wine that, as it turned out, was out of stock, so had to be manually amended. At the end of the day, all the orders we made needed be manually checked, were still wrong, and the waitresses didn’t have a clue who had ordered what. What a mess! Worse, as the confusion mounted, the manager sent the unfortunate waitresses to placate us while he pretty much hid. Lastly, there was then some petty charging that they made when we asked for Parmesan cheese. In short: great pizzas, but way too much shag-and-hassle (like 30 minutes to place our order) to warrant going back, however, I will give the management a tip here: forget trying to be “down with the kids” and maybe focus on good, old-fashioned service. You never know: the customers might then leave you...

My wife and I just got back from a spur-of-the-moment decision to have pizza at Pizzaria Luzzo rather than a fancy dinner somewhere else. What an inspired decision! From the second we entered to the moment we left (literally) the warm, humorous, and inviting host (whose name we sadly did not ask for) treated us as if we were the only ones there (we weren’t; it was filled). The table we reserved just an hour earlier was properly reserved and we were promptly escorted to it. The host explained in clear efficient detail how to order on the multilingual tablet; it was easy and kind of fun. I had the Lusitania with Neapolitan style crust and my wife had the Gamberetti. Both exceeded expectations. Ignore the complaints some had about the crust—it was perfect. Thin and crispy. Frankly, probably the best thin-crust we have ever had. The toppings were fresh and harmonized together. And we really like the very slight browning of the cheese, which added more flavor. I must also mention the cook (?) who also came to our table to ask how we liked our meal and to offer us piri-piri oil to drizzle. We l enjoyed chatting with both. Oh, and the beverage server brought our beer and wine within a minute or two from when we submitted the order. All three wished us a pleasant evening as we left. A+ service and food all around! No...

I am writing to express my deep dissatisfaction with my visit to your pizzeria a few weeks ago. First of all, the food and drinks were good, no complaints about that. The atmosphere was also cozy. Unfortunately, the experience was extremely negative due to the unacceptable behavior of one of your waiters. The employee in question was visibly drunk, exuding a strong smell of alcohol right when he came to take our order, which in itself is already alarming. To make matters worse, his conduct was very inappropriate, as he kept staring at me and my friends in a way that made us feel extremely uncomfortable and unsafe throughout the entire meal. This type of behavior is absolutely unacceptable in customer service. We felt disrespected, and the atmosphere became hostile because of this one individual. I sincerely hope that management takes the appropriate measures to ensure that situations like this do not happen again. Professionals with this kind of behavior should not be in contact with customers, as they severely damage the reputation of your establishment and the well-being of...