Ruby Tuesday
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Had dinner here and it was honestly really good. My steak was cooked to perfection đ. When we arrived there was a line of 9 people waiting. Several staff members stared at the customer's but made no move to acknowledge their presence. There was no hostess and later we were informed there normally isn't one during the week. I watched several people waiting for service leave because no one approached them to be seated and this happened the whole time I was here. There was no soap and barely any toilet paper in the bathroom. My poor waiter was bussing tables, running food, bartending and taking orders. I felt bad having to even ask for more water because the man was doing everything... I mean everything! When he took our order he had the biggest smile and asked what we would like I and told him I want him to take a deep breath đ„° he was able to check on us as much as he could given he was doing 10,000 things at once. I'm glad we got the salad bar and we made a couple of trips until our food came out. The salad bar was clean and had a large variety of things on it. I Wish ham wasn't the only meat option. We loved the broccoli đ„Š salad and pumpernickel croutons. The mashed potatoes that came with my NY strip steak were really good. My husband got the trio and it came with ribs and we got the bourbon sauce on it. It also came with shrimp and chicken tenders however those were just run of the mill deep fried items. The ribs were amazing. They were very tender and fall off the bone. The fried shrimp did not look like it had been deveined and the breading on the chicken tenders was rock hard you could barely chew it. He ended up peeling the batter off. Terrible wait but food was good. My waiter was having a Murphy's law all day and we gave him a fat tip. I wished I could have remembered his name but I suck with names. Anyways he's the one getting married!!! We decided we're going to come back just because of him and hopefully will have an even better experience next time.
Terri Myrick
00
We were seated right away, but to a dirty table. There were dirty plates that he removed as he sat us. Didnât wipe the table at all so it was sticky with food and ketchup or jelly? Not sure. Had to ask for it to be cleaned. Server was polite but not a good waitress. We ordered drinks and appetizer. She went ahead and asked for our meals which is fine so we ordered. One meal had 2 sides she didnât ask which sides we would like. Food comes out all at different times. Kids Mac and cheese bowl is dirty on the side. After seeing the cleanliness standards we werenât shocked. Chicken tenders hard as a rock they were dry and tough. Kids chocolate milk is just white milk with chocolate syrup. Usually not a big deal but it feels unsanitary to have the foil peeled back slightly to add syrup then not even mixed up. Just pour it in a different cup at that point like a home style chocolate milk not leave it in the white milk container. Beer had no head on top both times really flat. Go to leave and find a wallet in the parking lot so I take it inside in case someone calls for it. Nobodyâs up front. Server eating at a table sees me says nothing. Kid sitting with him was the host, back to wall, on his phone. Kitchen staff had to shout across the restaurant that someone is waiting up front then he hopped up because he was caught sitting on his phone. Overpriced for what it is, gross, poor service, and dirty.
Lauren Espinoza
00
I recently had the pleasure of dining at Ruby Tuesday's with an incredibly attractive waitress/bartender who was also the only one serving during the lunch shift. And let me tell you, it was quite the experience! As soon as I walked in, I was struck by her beauty. She had a smile that could light up a room and a body that could make a potato sack look fashionable. I couldn't help but feel a little intimidated by her presence. I'm sure she could see me with her fashionable glasses, but alas, I am invisible in front of her charisma. But as she took my order, I couldn't help but notice that she was also a bit of a multitasking genius. She was taking orders, mixing drinks, and clearing tables all at once. It was like watching a one-woman circus act. And speaking of drinks, let me just say that this woman could mix a mean Raspberry tea. I'm pretty sure she could make a drink out of a shoe and it would still taste amazing. Overall, I have to say that this was one of the most entertaining dining experiences I've had in a while. Between the gorgeous waitress/bartender and her impressive multitasking skills, I was thoroughly entertained. If you're looking for a good meal and a good show, this is the place to be!
Mahesh Kommareddi
00
Waitress needs customer service training, her name was Elizabeth. She forgot the appetizer, tried to put blame on us. When I asked her questions, she answered the questions flippantly. She used the phrase âNo problemâ. For some folks âNo problemâ is a replacement for the standard âYouâre welcomeâ and for many folks, itâs simply a phrase that is absolutely NOT welcome! Food was good, I liked the sandwich I had. However some of the fries were overcooked, and the container of mayonnaise for my sandwich looked strange. It was also dented. (Should have taken a picture of the container) I told Elizabeth to show manager the container, she did not show her instead threw it away. I spoke with GM Renee before leaving. Told her exactly what Iâm writing here; she thanked me and told me she appreciated me speaking to her. I probably will give this Concord NC Ruby Tuesday on Lyles Ln NW another chance.
Michael D
00
This was one of the WORST dining experiences Iâve ever had. We werenât greeted upon arrival for the 1st 5 minutes. There wasnât a hostess at the stand but a server bringing food out yelled to us that theyâd be right with usâŠanother 5 minutes passed and finally another server came with menus to seat us. Our server was nice but never checked on us, brought us napkins, nothing. To make matters worse it was an early Sunday afternoon and the restaurant was practically EMPTY!!!! The only pro was the food was pretty good but customer service was nonexistent.
Liz
00
Family of four of us went and ordered two entrees and 1 kids meal. I don't think the server liked that. He gave us 3 utensils. Ordered a beer and I was able to find stains or old residue at the bottom of the cup as I took the last sip. It wasn't because the cup was old. I was able to scrape the residue with my napkin. I told him about it and he said okay... Okay what? I wasn't asking for anything for free, but at least apologize or acknowledge that this happened. Food was fine, but the beer and service left a bad taste in my mouth.
David Yu
00
Nearby Attractions Of Ruby Tuesday
Hendrick Chrysler Dodge Jeep RAM FIAT of Concord
Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa
Hilton Garden Inn Charlotte/Concord
Wingate by Wyndham Charlotte Speedway/Concord
iFLY Indoor Skydiving - Charlotte
Courtyard Charlotte Concord
Holiday Inn Express & Suites Charlotte-Concord-I-85 by IHG
Sleep Inn & Suites at Concord Mills
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Wingate by Wyndham Charlotte Speedway/Concord
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Nearby Restaurants Of Ruby Tuesday
Bawarchi Indian Grill & Bar
Iron Thunder Saloon & Grill Concord
Michael Waltrip Taproom
Nawabi Hyderabad House Charlotte
Cinco De Mayo Mexican Grill
Jim 'N Nick's Bar-B-Q
Sonny's BBQ
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Basic Info
Address
7780 Lyles Ln NW, Concord, NC 28027
Map
Phone
(704) 979-1741
Call
Website
rubytuesday.com
Visit
Reviews
Overview
4.1
(1.1K reviews)$$
Ratings & Description
Description
Casual chain with American fare, featuring burgers, a salad bar, cocktails & a convivial vibe.
attractions: Hendrick Chrysler Dodge Jeep RAM FIAT of Concord, Embassy Suites by Hilton Charlotte Concord Golf Resort & Spa, Hilton Garden Inn Charlotte/Concord, Wingate by Wyndham Charlotte Speedway/Concord, iFLY Indoor Skydiving - Charlotte, Courtyard Charlotte Concord, Holiday Inn Express & Suites Charlotte-Concord-I-85 by IHG, Sleep Inn & Suites at Concord Mills, HomeTowne Studios & Suites Charlotte - Concord, Ulta Beauty, restaurants: Bawarchi Indian Grill & Bar, Iron Thunder Saloon & Grill Concord, Michael Waltrip Taproom, Nawabi Hyderabad House Charlotte, Cinco De Mayo Mexican Grill, Jim 'N Nick's Bar-B-Q, Sonny's BBQ, Texas Roadhouse, Mac's Speed Shop, Hotshots Sports Bar & Grill
