To whom it may concern. The wife and I will never return. We found the couch area clear next to the bar. So we Sat down and noticed that the table was extremely dirty. After ordering drinks I walked over to the wait station and asked if I could get a towel to wipe down the table MY SELF. At which point I was told by one of the female waiters that she was to busy to grab the towel that was located 5 feet away from her at the entrance to the back of the bar. She then turned and walked away, Oh by the way she walked right past the towel. I flagged down another staff member that called him self (Michael). I asked to talk to the manager, he responded why what is the question? I told him that I didn’t want to ask a question to the manager I wanted to report something to them. He then said hold on I will get her. He returned about 10 min later and said there was no manager on shift. I told him you told me you were going to get her. At which point he turned and walked Behind the bar. Another Patron that was there grab the towel and wipe down the table. This was completely Unacceptable that the paying customers have to do the staffs job. I’m a small business owner as well as the gentleman that wipe down the table him and I got into a discussion, talking about how bad the service was at shenanigans. He then mentioned to me that the managers name is Teresa and in fact Teresa was there she just doesn’t deal with customer issues. Well let me end with this I have lived in the South Bay pretty much my whole life. With that being said the word will be spread far and wide to stay the Hell away from this poor excuse of an Irish pub. Customer service is key to customer retention Apparently they just don’t get that at shenanigans.