La Nueva Troje — Restaurant in Madrid

Awful and extremely slow service in the outside seating area, very busy and stressful place and people smoking cigarettes right by you while you're eating. It seems to be an area where some people with mental illnesses/homeless passes as well as I saw and heard plenty of them talking to themselves and what not.

The waitress spilled my Coca Cola Zero all over my legs, barely apologized and still I had to ask for a new drink, didn't have to pay for the second one though, which I wouldn't have done anyways. The hamburger was dry and hard to eat since the basket it came in together with French fries (that was not crispy) was too small, the "Seasonal fruit platter" was only fresh strawberries and whipped cream from a spray can..

I was there for hours without anyone really paying attention to me and no one in the staff seemed to speak English, which seemed to put them off trying to give me good service. Then when I asked to pay I had to wait a long, long time without any apparent reason. I'm not going back there or recommend anyone else to either.

And now that you have replied on my review some time later, I find it hilarious that you write that the waitress spilled my drink and then immediately apologized and got me a new drink... THAT DID NOT HAPPEN. It would be extremely rare for you and your staff to be able to recall every incident with every customer and this was way over a month ago. I already wrote from the start that she didn't do that and the wait for a new drink (and the food) was extremely slow. I considered just leaving several times but then thought "How bad can it get?". I was wrong. It got a lot worse.

I appreciate that you're taking note of my experience and wanting to do better, but do not say that something happened, when I had just told you it didn't. That's just embarrassing...

The food was good but we were treated very rudely by the waiters when we asked clarification about the price since it was higher than expected due to a miscommunication that led to us receiving a plate we didnt want. We didnt have a chance to explain because the waiter attacked us in a very aggressive tone stating that he was sure we had ordered the plate which we didnt want. The menu was also very vague which added to the confusion which made us think the plate in question was a part or a side of the one we actually ordered. No intention of understanding the problem or listening was given, so we left paying more than we had to and, the worst of all, being treated with complete lack of respect and being shouted at. (keep in mind we had already payed so we just wanted to UNDERSTAND the price, we werent threatening to pay less or...

There is no shortage of food purveyors in and around the Grand Via, however finding an eatery with quality items, and a friendly staff is near impossible. This place is a gem for weary travelers who need a break from the mass of humanity on the Grand Via. Here I found the best croquettes in Spain, the coldest cerveca in Madrid, and the fastest service in the region; or maybe it had everything to do with the proprietors. Multilingual and cheerful (you heard me right...cheerful service on the Via!). Finally, if integrity plays a role in how you guage the quality of an establishment than this is "Michelin" quality. A lost cellphone and the subsequent recovery several weeks later was due to the efforts of the proprietors...that high level of integrity is evident throughout...