La Paradita Tapas Bar — Restaurant in Madrid

I recently visited Paraditas Restaurant with a group of friends during my trip to Madrid, and unfortunately, our experience left much to be desired.

Despite initially receiving our first order in a timely manner, our second order of eight tapas dishes took an excessive amount of time to arrive at our table. After waiting for 30 minutes with no sign of our food, I approached a member of the staff to inquire about the delay. I was assured that the dishes would be ready in an additional three minutes. However, after waiting for a further seven minutes, I was forced to complain once again as we had a plane to catch. It was only then that the dishes were finally brought to our table, with three items missing from the order.

Upon requesting a refund for the missing dishes, I was met with hostility and rudeness from the staff, particularly the individual who appeared to be the manager. Despite initially claiming not to understand English, he suddenly became proficient in the language when it suited him. He insisted on seeing the receipt for the order, despite my inability to locate it amidst the chaos. When I suggested he check the register for proof of purchase, he refused, displaying a clear lack of goodwill.

The situation escalated when another member of the staff aggressively threw seven euros at me, despite the fact that this amount did not cover the cost of the missing dishes. I was left feeling intimidated and disrespected by the behavior of your employees, who seemed more interested in confrontation than resolving the issue.

Furthermore, I must mention the lack of ventilation in your restaurant, which resulted in an overwhelming smell of fried food permeating the air. This only added to the discomfort of an already unpleasant dining experience.

In conclusion, our visit to Paraditas was marred by poor service, unprofessionalism, and a complete disregard for customer satisfaction. I would caution others considering dining here to be aware of...

I went today to try some cheap tapas in a nice area close to my hotel. I entered and, as I wasn't sure, I waited to ask an employee if I could take a seat by the wall in Spanish. The woman, white, older, with glassees and a pony tail looked at me like I shot her puppy and said 'what?!.' I repeated, slowly, and asked 'ta bien si me siento al lado de la pared?' and she looked at me as if I were crazy and said 'puedes sentarte donde quieras' and walked off. It was really uncomfortable.

Their system relies on scanning and ordering on an app, so I approached the bar where a younger woman with dark hair said that she could help me translate the menu very kindly. I then ordered with her and took a seat.

The older woman asked me about my drink order and I said a pepsi but when I got it it tasted like diet. I asked if I could have a regular pepsi and she said that's what I received. Another customer turned to me and said he had the same issue.

The food came out rather quickly and it was pretty good, especially for the price. That said, I was really uncomfortable because the first waitress I spoke to really made me feel unwelcome. I've worked in restaurants my whole life and I always try to be a good table because I know what it's like, but the attitude I got from the first older woman was just really unpleasant and honestly ruined the entire experience for me. I wouldn't say don't come here, but the whole time I was there I was just really uncomfortable because of those interactions. The younger woman was much more friendly and...

AVOID AT ALL COSTS! The cashier purposefully gave me 0.70 EUR less in change than I was supposed to get. When I asked him to correct the amount of change, he got extremely aggressive, put random coins in front of me that still didn't add up to the correct amount, and shouted “finish”. Although I don’t really speak Spanish, all customers should still be entitled to receive the correct amount of change no matter which language they speak or don’t speak, so I used my phone calculator to communicate the difference between the amount of change that I'd been given and the amount of change that I should've received. It took many attempts just to get the cashier to reduce the amount of change owed from 0.70 EUR to 0.03 EUR and he even openly badmouthed me in front of another customer. Only after I asked a Spanish-speaking customer (who also spoke English) to speak to the cashier, did the cashier finally correct the amount of change.

It doesn’t matter how cheap or tasty the food is. A business shouldn't be taking advantage of customers or treating them aggressively, no matter if they speak the local...