Ramen Shifu - Plaza España — Restaurant in Madrid

We went to this restaurant with our friends who had never had ramen before, we get there, get seated and they bring us the menus right away. When looking at the menus we considere the option of making a preselected menu already confectioned by them, here I kindly ask the waiter if it would be possible to change one of the ramen options as none called my attention by one of the spicy ramen, as we expected he said no, okey no problem, I ask if even paying the price difference if it would be posible, again he says no, okay no problem I understand it was a long shot. But here the waiter mock us with a condescending tone by saying that we could swap ingredients but the ramen could no be swapped, again we understood the first time. Then I proceeded to order a spicy ramen and ask the waiter their level of spiciness so that I can adjust accordingly. I ask if level 4 is spicy to them. The waiter with a smirk and a patronizing tone says that level 2 is already super spicy an non bearing. Alright, since I eat spicy food on a daily and often I called his bluf and order level 3 because often they tend to exaggerate. The waiter then proceeds to say no and that it will be too spicy, that I better order a level 2 and then bring spicy oil on the side in case I want more. I say okay, no problem. The ramen comes, I taste it, and it was not spicy at all, our friends who don’t tolerate spicy food tried it and even agreed that it was not spicy. I ask for the chilly oil twice because the waiter “forgot” to bring it as it was some sort of attempt to prove his point. Anyways, I add the full container of chilly oil onto my ramen and still wasn’t half of what the waiter portrayed it to be. The problem was 100% the waiters attitude which we all peeped. As per the rest, the ramen wasn’t all that, average, it lacked taste and punch. For desert we had mochi, I have eaten different types of mochi and in various different places, the mochi here had an outside consistency of rubber and was hard to eat it, the inside...

My fiancé and I stayed in Madrid for 3 days 2 nights and had dinner here both nights. They gave us a little bowl of chips while we waited. The first night was plain chips that were also a tad stale. The second night was spicy chips, which were tasty. For ramens, we tried the spicy chicken and the spicy beef. We usually like a bit of spice in our food, but Ramen Shifu’s is next level spicy. My advice would be to order it on the side so you can be the master of your spicy journey, but one of the waiters said people typically order level 1 or 2. For appetizers, we tried the meat gyoza, vegetable gyoza, and fried chicken bao (loved this the most). We also liked the raspberry iced tea. An unfortunate thing is I wanted the hot ginger lemon honey tea, but they didn’t have ginger both nights. Lemon honey by itself was good. It was cold so I wanted an extra layer of protection for my immune system with the ginger, but it wasn’t meant to be.

Ramen Shifu gets busy within an hour of opening so make a reservation or come by closer to opening time for a table. Serving staff is friendly and we didn’t really have any issues with either of our dining experiences, but there was a couple next to us the second night who seemed frustrated and one of them ended up walking across the restaurant to speak to a waiter, presumably to let him know they were...

Everything went wrong from the start. Although we'd booked a table for 2 (my mom and me) , we waited for 5 minutes at the door to be seated since all the waiters were so busy. Finally, when we were seated at a table right in the middle of the restaurant, the waiter "jokingly" said which chair would be for each of us because of our "size" (meaning my mom was fatter so she wouldn't fit in one of the chairs). We placed our orders right away (the only positive thing). When we were ordering he jokingly refer to my mom as "Miss". After all this, we had been waiting for half an hour when we saw that people who arrived later were being served while we didn't even have the starter. Another couple complained and so did we, so they brought us the starters right away. Then, we waited for another 15 minutes and the 4 of us complained again. Magically our ramen was served right after we complained. Meanwhile, all the waiters seemed lost and confused not knowing where they had to serve each dish. It was a disaster and I'm not ever...