Casa Carmen Sevilla — Restaurant in Seville

Very disappointing experience

We went to Casa Carmen for dinner and asked in advance if it was still possible to eat, since it was getting late. We were told that the kitchen would close in 10 minutes, but that we could still place an order and stay afterwards to enjoy a drink.

So we ordered our food, but in the middle of our meal we were suddenly asked if we wanted to see the dessert menu — while we were still eating. Not long after, and without even having finished our main course, the bill was abruptly placed on our table. At that point, we had only been sitting for about 45 minutes.

To make things worse, we were told to leave, even though we hadn’t finished our drinks yet. All of this happened despite being clearly told beforehand that only the kitchen would close, and that we could stay and relax afterwards.

On top of that, the portions were extremely small — especially considering the price.

Overall, the entire experience felt rushed and unwelcoming. Such a shame, as we were really looking forward to a relaxed dinner. Not recommended if you’re looking for hospitality, proper portion sizes, or a peaceful...

DON'T EAT HERE!

The outward impression is deceptive. When you visit, you can expect QUALITATIVELY POOR FOOD and POOR SERVICE.

The waiter gave us the feeling of being unwanted. He took our order without saying anything polite, disappeared and came back about 7 minutes later with our "food" (we had the chicken tikka marsala twice).

The "food" was probably heated in the MICROWAVE (it was lukewarm at best) rather than freshly prepared. The "meat" (chicken) was DRY and TASTELESS and strongly reminiscent of pre-cooked dishes from the chilled section of a supermarket. The tiny portion of meat was served on a few spoonfuls of undercooked rice and topped with an ominous brown sauce that had nothing to do with tikka marsala and was probably also bought ready-made.

We quickly ordered the bill and discreetly asked the waiter about the POOR QUALITY of the food (he didn't ask). His reaction was absolutely cheeky: you could have said something earlier when you got the plates... Basically, it's true that you shouldn't have accepted the food like that under any circumstances and a return would have been necessary... but you're a tourist, you don't want to attract unpleasant attention... that's why you get penalised.

You don't serve a "meal" like that by mistake. I am sure that the waiter was already aware of the inferior quality... It's a cheeky impertinence to serve customers something like that but then to react unkindly to politely formulated criticism is a direct insult. He even got loud with us!

The whole place was empty apart from 3 tables and quite rightly so, THERE IS NO RIGHT TO BE THERE!

German: ESST HIER NICHT!

Der äußere Eindruck trügt. Bei einem Besuch erwartet Sie QUALITATIV MINDERWERTIGES ESSEN und SCHLECHTER SERVICE.

Der Kellner vermittelte uns das Gefühl unerwünscht zu sein. Er nahm kurz angebunden unsere Bestellung auf verschwand ohne höflichkeitsfloskeln und kam ca. 7 Minuten später mit unserem "Essen" (Wir hatten 2 mal das chicken tikka Marsala) zurück.

Das "Essen" war wohl eher in der MIKROWELLE erhitzt (es war höchstens lauwarm) als frisch zubereitet. Das "Fleisch" (Hühnchen) war TROCKEN und GESCHMACKLOS und erinnerte stark an die vorgegarten Gerichte aus der kühlabteilung eines Supermarkts. Die WINZIGE PORTION "Fleisch" wurde serviert auf wenigen Löffeln NICHT DURCHGEGARTEM Reis und darüber gab's eine ominöse braune Soße die mit tikka Marsala nichts zu tun hatte und vermutlich ebenfalls fertig eingekauft wurde.

Wir haben zügig die Rechnung bestellt und den Kellner dezent auf die SCHLECHTE QUALITÄT des Essens angesprochen (von sich aus keine Nachfrage). Seine Reaktion war eine absolute Frechheit: Man hätte ja früher etwas sagen können, als man die Teller bekommen hat... I'm Grunde stimmt es dass man das essen hätte so auf keinen fall akzeptieren dürfen und eine Retoure notwendig gewesen wäre... aber man ist tourist, man möchte nicht unangenehm auffallen... dafür wird man bestraft.

So ein "Essen" serviert man nicht ausversehen. Ich bin mir sicher dass der Kellner sich der minderen Qualität bereits bewusst war... es ist eine dreiste Frechheit Kunden soetwas zu servieren aber dann noch unfreundlich auf höflich formulierte Kritik zu reagieren ist eine direkte Beleidigung. Er ist unsgegenüber sogar laut geworden!

Der ganze Laden war bis auf 3 tische leer und das absolut zurecht, SO EIN ETABLISSEMEMT HAT KEINE...

We chose this restaurant for a New Year's Eve dinner and had a mixed experience. The personnel was super attentive and professional. 5 stars to them. The setting looked nice. However, the food was to say it polite - very average. Salad with 3 deep-fried partially uncleaned shrimps was a failure. Salmon for a second course was very good, though. A beef medallion was an absolute failure. It was super chewy and totally overlooked. It simply couldn't be eaten. Many tables returned the meat back. However, except for a "sorry" the restaurant did not manage to cover for this mistake. Not the best behaviour, considering the special occasion. This is simply unacceptable for a New Year dinner. You should have known your meat supplier and train to cook the meat in advance. For a 95 eur dinner per person, this is just unacceptable! Cheesecake interpretation was good, but not awesome. Average wine and unlimited soft drinks were included. A bottle of sparkling wine and 12 grapes were also included. So, the experience was not the best, overall, for...