Monday the 17th of June it was finally so far, the birthday of my girlfriend and our dinner at your restaurant, but what a disaster it was. We were really excited when we saw the pictures on the internet to have her birthday dinner by you, but everything what could go wrong, was going wrong. I had booked the balloons, fake candles, petals and a rose, so i expected when we arrived that our table was decorated in a beautiful way. When we came in the restaurant i didn’t saw anything, so i was already a bit upset, as i wanted to have my girlfriend a nice feeling on her 25th birthday with also the dinner. Then i asked the waiter were it was what i had asked for, but she reacted like she didnt really know about it or like it was just normal that it was ‘forgotten’. She also said you can sit outside, while we booked especially a place inside the glass terrace, so they didnt even know about our reservation. Then we were going to change our place, i had to ask a few times if there was coming something for my girlfriends birthday or not. Waiter didnt had a clear answer on. The suprise was completely gone, as my girlfriend also heard about it. Then, more then a half hour later, they came with 2 ugly balloons, which were half blown up, 3 little fake candles, and then didnt even have petals to decorate the table. The waiter tries to place the balloons on our table and threw it a few times on the ground and was laughing by it. Like its super funny that you first already screw up our birthday dinner and suprise and then put the balloons on the table like, have fun with it. My girlfriend and i should have a positive vibe, talking about nice things, but we were only talking about how disgusting this was. Then, when we ordered the dinner, we received a plate where the vegetables were missing on. When i asked where they were, i got the answer, sorry we didn’t had them anymore. Instead of saying directly when we ordered our dinner something like: the vegetables are not there, we can offer you something else, but nothing like that was said. When i didnt asked about it, they didnt even inform us about the fact it wasnt there. Later, they offered us some vegetables, but the mistake was already made by not informing us about the fact that what we wanted wasn’t there. I’m really really dissappointed in all the services from your restaurant. A sorry will not solve the problem, while our whole birthday dinner was screwed up. The waiters looked irritated at us, like we were the ones who did something wrong. There was only one waiter, a woman with dark hair, who speaked English, who tried to do her best to make it a little bit better with offering us a cocktail from the house. But ofcourse this didn’t make our feeling better. In the end they promised me my money back. I had to give my name, e-mail and phone number and they told me that it will be fixed. I've sended them an e-mail, but ofcourse they didn't react on...
Read moreMonday the 17th of June it was finally so far, the birthday of my girlfriend and our dinner at your restaurant, but what a disaster it was. We were really excited when we saw the pictures on the internet to have her birthday dinner by you, but everything what could go wrong, was going wrong. I had booked the balloons, fake candles, petals and a rose, so i expected when we arrived that our table was decorated in a beautiful way. When we came in the restaurant i didn’t saw anything, so i was already a bit upset, as i wanted to have my girlfriend a nice feeling on her 25th birthday with also the dinner. Then i asked the waiter were it was what i had asked for, but she reacted like she didnt really know about it or like it was just normal that it was ‘forgotten’. She also said you can sit outside, while we booked especially a place inside the glass terrace, so they didnt even know about our reservation. Then we were going to change our place, i had to ask a few times if there was coming something for my girlfriends birthday or not. Waiter didnt had a clear answer on. The suprise was completely gone, as my girlfriend also heard about it. Then, more then a half hour later, they came with 2 ugly balloons, which were half blown up, 3 little fake candles, and then didnt even have petals to decorate the table. The waiter tries to place the balloons on our table and threw it a few times on the ground and was laughing by it. Like its super funny that you first already screw up our birthday dinner and suprise and then put the balloons on the table like, have fun with it. My girlfriend and i should have a positive vibe, talking about nice things, but we were only talking about how disgusting this was. Then, when we ordered the dinner, we received a plate where the vegetables were missing on. When i asked where they were, i got the answer, sorry we didn’t had them anymore. Instead of saying directly when we ordered our dinner something like: the vegetables are not there, we can offer you something else, but nothing like that was said. When i didnt asked about it, they didnt even inform us about the fact it wasnt there. Later, they offered us some vegetables, but the mistake was already made by not informing us about the fact that what we wanted wasn’t there. I’m really really dissappointed in all the services from your restaurant. A sorry will not solve the problem, while our whole birthday dinner was screwed up. The waiters looked irritated at us, like we were the ones who did something wrong. There was only one waiter, a woman with dark hair, who speaked English, who tried to do her best to make it a little bit better with offering us a cocktail from the house. But ofcourse this didn’t make our feeling better. In the end they promised me my money back. I had to give my name, e-mail and phone number and they told me that it will be fixed. I've sended them an e-mail, but ofcourse they didn't react on...
Read moreAllow me to start with this. The video is AFTER we were finished eating.
Recoveco is considered a fine establishment but to no apparent reason other than its rooftop bar with a limited view. We dined here on a Wednesday evening and our first warning should have been the almost empty venue.
There are a lot of negative aspects to dining here so let’s just mention the few upsides.
On a sunny day the rooftop might be surprisingly nice. The venue it self is clean with a modern look. The staff seem friendly and the chairs are nice to sit in.
Now for the food, service and atmosphere. The waiters seem to have no pride in what they do. With only three tables we had to wait for approximately 15 minutes for drinks. They only cleaned half the table before disappearing for 10 minutes. It also took a solid 15 minutes before we got the check (mind you there were only two other tables beside ours). We ordered two whiskey sours which were prepared incorrectly (no sugar sirup) and resembled what I imagine tomato sauce mixed with whiskey might. The starters were ill prepared. We had the ox tail croquettes which tasted like oatmeal. The prawn salad tastes exactly like cheap store bought prawn salad and might actually have been. The tacos were dry with little to no taste.
For main course we had a Chateaubriand beef (simple beef with fries). I asked for medium and as the pictures show it was rare at best. At one point I swear I could hear my steak MOO. We also had the burger. More correctly TRIED to have the burger. The beef was overcooked, the bread was dry and the vegetables were probably fresh last year when they were bought. Our last member had papperdelle pasta. Overcooked pasta. The meat had almost no sauce and what little sauce was present had diminishing taste.
As far as experience goes this was terrible in all senses. I would recommend to stay far clear from such a place as it seems like a classical “tourist trap” where you are lured in with nice pictures of views and the appearance of good food. None of it actually present. Yet the most disappointing part might have been the staff, it truly seemed like no one was enjoying working there which became apparent both in food and service quality.
In short expensive, bad taste, bad ingredients, staff with no passion and...
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