Rude, unfriendly, racist, and disrespectful staff. The staff sat us in an isolated area where barely any other staff passes by, hence it took about an hour for the waiter to come back and finally get our orders - which happened after having the need to call his attention twice. We got confused with “melted cheese with wine”, thinking it came with a drink, so when we asked about it the waiter responded sarcastically and impatiently instead of nicely explaining it. We ordered a raclette, the soup of the day, and fish (it was just like fish fingers and a salad and sauce). The place was not full at all, but after waiting about 30 minutes, I nicely asked the waiter how long more the food would take to be served, and he said two minutes. After about 5 minutes, my aunt calmy asked again how long it would take as the food was taking long. The server rudely raised his voice and said “you guys this is a restaurant, restaurants take 30 minutes after you order, why come to a restaurant if you can’t wait?! Have you eaten at a restaurant? Restaurants in China don’t serve food quickly right?!” (We are asians, but not Chinese nor East Asians). I have lived and eaten at so many restaurants in Europe and have never experienced a restaurant to take as long as they have - especially for what our order is and for how much people there was in the place. And the server’s attitude made us all lose our appetite. Meanwhile, another set of customers came in and sat near our table, this same server was loudly explaining that they serve food 30 minutes after ordering - trying to catch our attention. He also kept asking them every few minutes if they were ready to order and they even gave them a menu with photos so they can better understand the food they offer. To me this is very unfair and discriminating as he did not give us the same treatment nor expectations and even kept replying in a very rude, sarcastic way and even would start arguments with us as if we should just tolerate their horrible service.

Two other staff were also very cold, had impatient tones and gave us dirty looks upon leaving the restaurant.

It’s a tourist trap - not worth your money, time, nor energy. I’ve eaten in other fondue places where the staff and service are nicer and prices are more affordable, so go there instead.