君悅飯店 — Restaurant in Taipei

My son and I visited Taiwan to celebrate my birthday, and we decided to drive around the island. Overall, it was a fabulous trip. We had previously stayed at the Grand Hyatt Taipei and had a good experience, so we chose it again for this visit.||This time, however, we encountered some of the service shortfalls that other reviewers have mentioned.||As usual, I booked our room through Amex Fine Hotels & Resorts (FHR). Ahead of our arrival, I messaged the hotel through the Amex portal to provide my Hyatt membership number and inform them that we were celebrating my birthday. Although I didn’t receive a direct response, I assumed the message had been received, as I later got a message from the hotel with general stay information.||Upon check-in, I was asked if I was a Hyatt member. I mentioned that I had submitted this information through the Amex portal. The front desk staff seemed completely unfamiliar with the portal and blamed the lack of information on the "backend reservation team." There was no initiative taken to resolve the issue or understand how the breakdown occurred. I asked to speak to the front desk manager, hoping for clarity. Unfortunately, he also seemed unaware of how the Amex messaging system works and offered no resolution—only more deflection.||Instead of taking accountability or using this as an opportunity to learn and improve, both the staff and manager simply passed the blame and moved on. I specifically asked the manager to look into what happened, and during my stay, I sent another message through the Amex portal—again, with no response, even by the time we checked out.||At check-out, I spoke with the front desk manager again, who still hadn’t followed up. I asked again for him to reach out to the reservation team, and requested his card.||It was only about an hour after we had already left the property that I finally received a message via the Amex portal acknowledging my earlier communications.||This level of service is well below the standard I expect from a hotel associated with Amex FHR. The dismissive attitude and lack of ownership were especially disappointing. If the hotel is going to use the Amex portal to send outbound messages, they should also be actively checking inbound ones. The lack of transparency and accountability is troubling.||That said, the rest of the stay was pleasant. The room was comfortable, and the breakfast and dinner buffets were enjoyable. Parking was also convenient. If not for these positives, my rating would have been even lower.||In hindsight, I regret not completing the Amex survey at the time, but I hope this review helps both future guests and hotel management better understand where...

We lucked out and got upgraded to a pretty large suite so this is going to make the review sound full of bias.

This use to be a a much nicer hotel but it’s old. 30 years and it shows in some of the rooms. However, that does not take away from the quality of service and the prime location it’s at. Not to mention you won’t find a better redemption value for your points if you’re a Hyatt member.

This hotel is located right next to Taipei 101 and in walkable distance to all the nearby shopping centers. I have a picture taken from the bathroom showing the 101. Even when it rains you can get around fairly conveniently. Lots of the nearby malls have skywalks that connect each other.

The rooms we got was way too big. A little dated but everything worked and had plenty of new upgrades. They provided a rollaway bed to accommodate a party of 4 and also provided welcome gifts for the children. The room is also stocked with water bottles and plenty of towels.

The hotel itself has a bunch of dining options, mostly on the pricier side. A quick 5 minute walk to 101 will land you in a vast food court with a ton of options. Service is attentive and they are fluent in English.

If you have an options to have breakfast downstairs than do it. It’s much better than the lounge upstairs. The lounge does have a decent selection of evening snacks.

I’d come back and stay here if I was in Taipei. Can’t beat the location,...

Feels Like Family: Exceptional Long-Term Stay Experience

The breakfast buffet is always a highlight of my mornings. Lauren, Willy, Rita, Jasmine, and Sunny consistently greet me with bright smiles and impeccable service. They remember my preferences, check in with genuine care, and make each morning feel personal and uplifting. No matter how busy the buffet gets, they maintain a calm, friendly, and professional atmosphere, ensuring every guest is seen, attended to, and treated with warmth.

I also want to highlight Elsa, whose communication skills, warmth, and professionalism have been nothing short of remarkable. Her ability to anticipate needs, ensure comfort, and connect with guests is unmatched. Elsa embodies the spirit of true hospitality; she doesn’t just provide service; she builds connection and trust.

After months here, I can honestly say that the Grand Hyatt Taipei feels less like a hotel and more like a home. The entire team has made me feel like part of their family, and that’s something you don’t often find; even in the finest hotels...