Long Yin — Restaurant in Dubai

Terribly disappointed from this place. I went here first time with my Spanish friend and it was pleasant and so the second time around yesterday I said I will take my friends here for dinner. Somehow we were received rather unwelcoming by the staff from this restaurant right at the entrance. First nobody was there to receive us. Took it 3 minutes before anyone appeared and we have to fetch the lady ourselves from inside. The place is empty so it was not at all busy yet. We were slightly unsure which should we try and so we were asking her if we should try Long Yin or the Bebemos (Spanish Restaurant). And she was not even smiling and accommodating and is sounding stiff and impatient while she enumerated the restaurants available, that if we want something else than Chinese then we should go the other side. At this point she should be marketing Long Yin to us than sending us off. But we decided to stay. Then menu selection the next lady staff was also not very welcoming. Could not even speak about what they have in the restaurant any recommendations etc...because I have an Arabic friend who was trying Chinese food for the first time. We have to squeeze out information from her so that we may be convinced of anything. Of course I'm in Le Meridien this is too basic of an expectation from any resident hotel restaurant. Food was not even exceptional to save it from our displeasure. Later on I asked if they are doing the earn dining points for Marriot Bonvoy membership. As I have the More Cravings app, and it was my first time to inquire about it, I just wanted to try how, or if it works. She flatly told me no they don't have it. In the app it was showing it is eligible to get the points in Long Yin and I showed her and she said, "No we don't have this otherwise we would have been informed about it." Talk about poor customer communication. What I would have appreciated is that she have at least tried to check from her side even if it turns out it's really not applicable. But she already looked impatient just explaining things to me. Lastly, when we were leaving these 2 female staff (the front entrance and dining attendant) were just chatting in the middle of our path and did not even say any goodbye courtesy. When my friend asked if we needed to stamp our valet parking ticket she just cooly said, "No need to stamp." It's unusual this type of unfriendliness and cold attitude where I usually dine, so I find it deeply appalling especially that at first I thought they were great. I should have picked some other better-serving restaurant where the staff are warm, helpful and topnotch. I don't think I will ever come back or recommend this restaurant. Staff needs better training on customer service and communication. Also there was not even a restaurant manager in sight to whom we could at least give feedback to. Certainly not a value for money and time as they do not have any perks, theme nights, events, promos or offers. A humble to mid-range Chinese restaurant...

We came here for lunch on Saturday afternoon on a reservation (it is recommended to reserve a table). The place was not busy when we came here at quarter to 1 pm. But by the time we left it was packed with people.

The staffs here was very courteous and inviting and made us really comfortable and helped us with the menu as well.

We ordered 2 drinks - Virgin Green Apple Mojito & Lime and Mint Cooler. Bothe were really nice.

For soups we ordered - Chicken Cream of Corn Soup & Chicken Hot and Sour Soup. They were tasty and perfect. The portion is just perfect for 1 person and cannot be shared by 2.

For Appetizers we ordered - Deep Fried Chicken Wontons & Chicken Floss Rolls. The wontons were just perfect. Crispy on the outside and soft and just inside.

For Main Course we ordered - Kong Po Style Stir Froed Diced Chicken, Fried Noodles with Diced Chicken and Vegetables & Schezwan Fried Rice with Chicken.

The portion of main course is really good enough for 2 person and had to work hard to finish what we ordered.

The staffs were really nice and helpful. They gave us the menu and also explained to us about the dishes. They always had an eye on every guests to make things were all in place and nothing was short like refilling the water as soon as the glasses were empty.

Overall it was a good experience and nice place to visit. However it is on an expensive side and would be good visit for...

Being a Chinese & celebrating Lunar New Year, we decided to hv Chinese cuisine since we can't celebrate with our families back hm. Sadly our server was a lil disgruntled. After we were seated, not long after a management/office staff was seated a table away from us. Her attitude changed when she conveniently decided to serve them instead. For us it's better since she wasn't happy serving us, plus those tt served us were far more pleasant. Note to management/office staff, if u want to split the bill according to wat u had individually (there were 3 of them eventually), pls communicate specifically as u wasted the server's time hving to redo the bill after she has divided the bill equally. The customer diagonally from us, was waving his hand to get attention where servers were busy waiting on u. We had to inform server tt of the customer needed attention. Ambiance wise was cozy, a tat dark to see the delicious food though. The food were fantastic except they ran out of vanilla ice which didn't go well with the fried bananas. It would also be awesome if they served pork Siew Mai as well. Anyhow, we were delighted to finally eat pork...