Funki Griller — Restaurant in Great Britain

We had dinner here Saturday 27th July & was part of a group of 16 people. Until the very end we actually had a very good experience throughout the evening, The food was great & the service we received from the couple of waitresses was good. By the very end of the meal & following payment (of which we needed to do individually due to different values in terms of orders from every person) we were told from the waitress we had paid the bill successfully & in the end was just £16 shy in terms of the optional service charge. A member of the group asked that if he paid £20 would it be possible for everyone in our party to receive a shot of Limoncello following the large amount of money we spent on the night. Circa £900-£950.

The waitress agreed to fulfil the request, So she took the £20 & went away. When she returned, she gave us 1 shot of Limoncello only & then informed us that she was unable to fulfil the request of a shot for each person as it wasn’t within their policy & now she wouldn’t be able to give us the £20 back as the tills are closed. As you can imagine that response seemed a little strange as the right thing to have done would be to have informed us that in the end the request couldn’t be fulfilled & instead offer to give us back the £20. So at this point if she couldn’t fulfil what we asked for we then asked her could we have our £20 back?

Following this a female colleague approached our table (I do not know her name, This was the first time we had interacted with her all evening, She wore glasses & I am assuming was the duty manager) Came over which such a disappointing attitude & professionalism. She was practically shouting at us & telling us we had been here all night, She has been here since 2-3pm of that day & it was time for us all to go. (She was speaking to us as if we had been causing trouble all evening & had previously asked us to leave of which she hadn’t?)

We explained we were waiting for our £20 back, She went away & returned with the £20 then asked us all to leave as the bar is closed & we had been there all night (Bear in mind we only sat down at 20:45 & had not once been given notice of time to leave the restaurant) An Incredibly rude behaviour from what I assume was the duty manager?

At this stage, We all got up & started to walk out the door, One by one she stood near the exit repeatedly saying “goodbye & see you later” in a very sarcastic tone. A member of our group turned to her & said we will be leaving a review on this & she responded to say “Great, Please do that & make sure you mention my name, I cant wait”…

It is clear as day, There was some mis-communication between the waitress & this lady as we were a very respectful group all night & were only asking for our £20 back as what we were told would happen did not. She must have had the impression we were being difficult & came over with the intention to kick us out which was shocking.

I work within the hospitality industry myself, The lack of professionalism she showed in that moment & the lack of communication skills was very disappointing. All she had to do was return the £20 & apologise for the misunderstanding previously & say they could not uphold the request for a shot per person. Instead, we were basically shouted at & asked to leave with no notice at all. Overall, Food was great, The service from our waitress throughout the evening was good (though a number of human errors did happen, they got rectified) However, the female colleague/duty manager at the end was incredibly disappointing & unfortunately she needs to learn from this experience & understand how to speak to people & handle situations professionally.

I’m afraid though the food was great (please pass this one to your chefs) the disappointing interaction with your staff member at the end was put all of us off re-visiting your premises again. We all live local to Bournemouth & had intended to visit with our families over the coming months which now will not...

Came here new years eve 2024, booked table at 7pm, didn't leave restaurant till 10pm.

When arrived we did wait for front of house for about 5 minutes, which we were not mad about since it was a busy night. We were put on a table right in the middle of the restaurant, so all the waitresses and servers kept walking past us with clean and dirty plates.

Waiting for drinks and food took at least 10-15 minutes. But we didn't mind since the food was lovely. Mushroom burger was cheesy and succulent, while my partner said his steak was nice. But it did take him a while to chew. Tried bone marrow for the first time, I really liked it but thought it was too salty and maybe less parmasan would of helped.

Finished our food and we sat there for 20 minutes for a waitress to take our plates and ask if we wanted to see the dessert menu. But in those 20 minutes they sat down at least another 5 tables around us. The singer sang two sets and was already on his second break. I kinda blamed the seating since the servers walked past us 100 times, but didn't take any notice due to hands being full and it being new years eve.

I did also see a table in front of me actually go up to a waitress and ask if they could take there order since they were waiting for so long.

20 minutes past and a waitress finally came, we ordered drinks while also asking for dessert menu. Waitress left, went to the table next to us, took their dessert menus away then walked and we didn't see her again for 5 more minutes.

When dessert menu finally came, we ordered bread and butter pudding, and a ice cream sundae. I found bread and butter pudding mixed, it was a tiny portion, with one half cold and the middle was hot. It came with custard, which was cold. I didn't want to wait another 20 minutes to ask Waitress to warm up custard for me. My partner found his sundae alright but said it was already starting to melt by the time it arrived.

Our bill came to £113.50. Which we thought was good value and no service charge added which was a bonus as we didn't think the service was brilliant anyway

Overall, drinks and savoury food were great, no complaints. But improvement on dessert and service could be...

We recently visited Funki Griller in Bournemouth, and unfortunately, it was a disappointing experience from start to finish.

Upon arrival, we were asked to wait in the bar area so they could "prepare a table," even though the restaurant was nearly empty, with only two other small groups present. After a 15-minute wait, we were finally seated at a table that had been ready well before we arrived.

The service was incredibly slow. It took another 15 minutes before anyone came over to take our drink order, despite the restaurant being almost empty. This set the tone for the rest of our evening.

Our starters were mediocre at best. The scallops were drenched in oil, which ruined any flavor they might have had. When it came to the main course, the disappointment only deepened. The Rib Eye steak was comparable to a Wetherspoons flash steak had - cheap quality meat that tasted as if it had been deep-fried or drenched in oil before grilling. The chips, though cooked well, had a stale taste, likely from fryer oil that hadn’t been changed in ages. The side salad we ordered looked and tasted like someone had thrown up on it.

The “Peppercorn Sauce” was just gravy and pepper corns.

The most concerning part of the evening was the kitchen’s hygiene. There’s a live stream of the kitchen displayed in the restaurant, and we noticed staff preparing raw seafood, steak, and side dishes without cleaning the work surfaces between. The grill looked filthy and appeared as if it hadn’t been cleaned in a long time. Given these serious hygiene issues, I’ll be reporting them to the local health authorities.

Overall, our experience at Funki Griller was well below any reasonable expectation.

Very Poor service, subpar food, and concerning cleanliness issues.

To add insult to injury, the bill came to an astonishing £120, which felt diabolical considering the low quality of food, slow service, and poor taste.

For what we paid, we expected a far higher standard. This experience left us feeling completely ripped off. Funki Griller was an...