Harry's Bar & Dining Room — Restaurant in London

I don't like to leave bad reviews as a rule but my experience here on New Year's Eve was truly appalling.

My wife and I booked the restaurant through OpenTable for a meal at 9pm on NYE. We arrived at 8.45 to be greeted by a scrappy piece of A4 paper telling us the restaurant was closed for a private function. I then double checked the booking and realised that Harry's had cancelled the booking at 8.04pm that evening. Less than an hour before we were due to sit! No phone call, no explanation and no assistance in securing somewhere else to eat. Which was of course impossible in the city at 9pm on NYE. Our night was pretty much ruined.

I then emailed Harry's Bar asking for an explanation and frankly an apology. As yet I have had no response.

I'm sure the waiting staff are great and the food is lovely. Sadly the management are awful.

Below is a screenshot of the email I received cancelling the booking.

I work in this industry and no one I have discussed this with can believe this level of incompetence. If they overlook a booking I'm not confident they will have a keen eye on fridge temperatures or use by dates.

Avoid this place, it's not like there aren't plenty of other options nearby (just not...

Really excellent meal. Excellent service. Cozy and romantic atmosphere. Fantastic all around.

Bread was a simple selection of three different types but done really nicely and served with a balsamic and olive oil.

Meat was cooked perfectly, pigeon, venison and steak all perfectly cooked and the pigeon in particular was surprisingly good in a sweet port jus with blueberries. Otherwise good meat cooked rare was as superb as always. The bernaise sauce with the steak was extremely salty and lost its flavour, but the mustard selection was excellent and paired with the meat well.

We were offered some wine tasting to help us decide what wine to have with our meal because we had different tastes and the waitress was able to find a wine we both enjoyed with our meal. Service was quick when we wanted it but unobtrusive and didn't interrupt during the meal.

We used the OpenTable 50% discount, and that gave us a much greater value for money but even at full price this would have been a worthwhile meal.

Really excellent restaurant, we...

My rating is due the horrendous management of the place. Went for an early drink with a few girlfriends after a busy week. Noticed a few drunk people and mainly one really loud and drunk lady on arrival but its London and Thursday night – everyone is having a great time. Was having a great time till a man asked the waiter to add their bill to our bills, this did no go unnoticed buy my friend who was quick as challenging this! We were told to speak to the manager who happened to be that dunk lady. When explained the issue she was defensive saying we automatically in the wrong as they were her regulars, so why would they lied. We 3 ladies had to be mistaken and should leave the premises immediately and were escorted out by a very drunk man pretending to be the owner who was vocally rude and frightening us. I have booked this place for works many times but will be assured to never do this again. So unless you are willing to take advantage of young women this is not a...