The Old Crown Public House — Restaurant in London

I really don’t know how to start… but just don’t go there PERIDOT!

But long story short we went there to celebrate my friends b’day. She booked karaoke room. At the start no one explained how did it work and we were always up and down to get drinks coming through. As fee you pay £80 for 2hours plus you need to spend £160 as minimum. We thought that we could reach it but the fact no one was helping with the services that didn’t happen at the end. We got into our located room with no instructions how the machine works but we made it happen. At the end of the booking a member of staff basically said that he needed to clean the space ASAP because he had another booking - instead of acknowledging our time there but he would need to do such a thing as is his job. On our way to pay - to the main bar because we just assumed so - no one told us where to pay - a member of security approached us while we were leaving and asked us if we were leaving - this in a matter of seconds of our session coming to an end. He replied to him that we got the message but how many time we need to explain that we were leaving. In the way to main bar - sorting out our payments - the same security that previously approached us - talks to one of my friends in a rude way. Of course he replied back to him because of his approach but ended up being kicked out. The same security ended up asking my friend if he was gay or not in the middle of their small talk.

As overall experience I would not recommend to any member LGBTQ+ or anyone really. Was a big mess from the first step in. I tried other places with Karaoke rooms and people were much more friendly and nice. On the silver lining the room is spacious for large groups 10+ ppl. Still would not go there tho. Recommendation: train your staff properly that shows your brand ethos. Not everyone that goes to your service is a tourist. Bad experiences could be avoided with different approaches/ way of dealing...

Do NOT go here...

I had read the reviews of the Old Crown House and decided that the poor service comments were one-offs or disgruntled customers and that it couldn't be that bad. I was very sorely mistaken. I made a reservation yesterday which apparently was not recorded and not honored at the pub. That happens from time to time and usually not an issue. However, here we tried to clarify with the bar staff and they were so incompetent and incoherent that they could not, or would not, engage us in a discussion to sort out a table (which shouldn't have been a problem as there were ones available). In addition, they were uncomfortably aggressive towards us trying to find an alternative table, which ended in us being called liars and being refused to be served. The management would not engage with us meaningfully/constructively even trying to understand their issue and we were not served thereafter. I am a professional in my work life and have never come across such (i) incompetence, (ii) rudeness and (iii) utter lack of integrity by an establishment. I am a person of color and I left wondering if there was more to the episode as it was nearly otherwise inexplicable.

If you have money to spend in London, please do enjoy yourself and your evening at another establishment. There are too many wonderful and enjoyable places in London than to...

My friends and I decided to visit this bar for a casual evening of drinks. As we approached the entrance, the security staff claiming that the bar was closing ahead of schedule. However, we saw through their ruse and insisted on entering.

Once inside, we were met with a different story altogether. The attentive bar staff informed us of the actual operating hours, which contradicted the false information provided by the security team. It was quite the rollercoaster of events!

While we managed to enjoy our evening eventually, it's worth noting the questionable conduct of the security personnel at the door. Their attempt to deceive us about the bar's closing time left us scratching our heads. It's important for future visitors to be aware of this peculiar situation and approach the bar with caution.

In the end, we couldn't help but chuckle at the absurdity of the situation. Despite the initial hiccups, we made the most of our time at the bar. However, we feel it's essential to share our experience and warn others about the dodgy security practices at the entrance.

So, if you're planning a visit to this establishment, keep your wits about you and be prepared for a slightly unconventional entrance. Happy imbibing, and may you have smoother encounters with the security staff...