PAHUNA Nepalese and Indian cuisine — Restaurant in Plymouth

On Saturday my family ate at Pahuna. There was a total of 16 in the party and they spent a small fortune. I picked them up and got them home to find my mum had left her phone on the table there. I rang them, and the lady confirmed they'd found the phone and I could go and collect it right away. We got there 15 minutes later, my mum went in and then came out to beckon me in 2 minutes later.

The owner was claiming that there was no phone. I called it, and it rang from his pocket. He then said ah well if there is a phone how do I know it's hers? I said well I just rang 'mummy' on my phone... but there's also bank cards in there with her name on, and a picture of my dad as the screensaver.

He refused point blank to accept ID, explanations, photos. Just kept saying that he could not confirm that it was her phone and wouldn't give it to her.

I ended up having to call the police. The man turned out the lights, locked us in, got into my mums face, and was then screaming at her to leave. He refused to cooperate with the 999 call handler, who sent a van out from Charles Cross and then insisted he stay on the phone with me as he didn't like how the owner was behaving.

Whoever the lovely police officers were, they genuinely were a godsend. I was shaking by this point and thought I'm not a violent person I did have to consider what I'd do if he made a move towards my ma. This guy continued to try to argue with the police, refusing to give up the phone until he was told they had their body cams on, and this was tantamount to theft.

I genuinely believe the owner has a problem with women, and had every intention of using my mums credit card for theft and fraud. I, and my friends, family and a whole host of other Plymothians thanks to social media, will be avoiding this place like plague....

I recently dined at Pahuna Indian & Nepalese Cuisine, and unfortunately, my experience was disappointed. Several aspects of the visit left me quite disappointed and questioning the restaurant's quality and value.

Firstly, the portion size of the main dishes was shockingly small, to the point where they resembled children's portions rather than a satisfying meal for adults. It was disheartening to see such meagre servings on the plates, especially considering the high prices charged by the restaurant.

Speaking of prices, the cost of the meal was exorbitant. For the portion sizes offered, the prices were significantly inflated, leaving me feeling like I paid more for less. The combination of the miniature portions and the steep bill left me regretting my decision to dine there.

Furthermore, the customer service was lacking, and the owner of the restaurant seemed eager to shift the blame onto the patrons if any misunderstanding arose. This atmosphere made me feel like I was walking on eggshells while ordering, fearing any potential mistakes that could lead to unwarranted blame from the staff.

The meal's most disappointing aspect was the poor quality of both the food and the drink. I encountered the unsettling experience of finding some pieces of chicken in my order to be undercooked, and the drink was tasteless and awful.

Overall, my visit to Pahuna Indian & Nepalese Cuisine was a letdown. The inadequate portion sizes, high costs, and lack of attentive customer service made me feel like I had made a poor choice in selecting...

Where credit is due credit will be given, im not someone who gives a bad review unless waranted! From the outset, our order was wrong. This seemed to be the tone of the evening. On arrival my partner and I ordered drinks 1 pint and 1 shandy, how hard is this, drinks came as full 2 pints, this was pointed out where the young man at the bar poured said pint out and made a pint of shandy quoting us the same price after payment, ( this i find hard to believe). Our friends arrived, and we were seated, orders made, and once ready, we received them in error ( 2 meals mixed and rice ). This was pointed out but only after receiving the correct rice, then consulting the staff of the error I was informed that I definitely had the correct meal ( chicken tika massala ) when infact it was butter chicken, this was continually argued by staff including managment who then replaced the meal with the same one that was taken away 15 mins earlier, again insisting it was correct as a chicken tika masala, but the replacement meal was still yellow and not red. On looking at restaurants' own website, I found 2 lovely pictures of the above meals, which proved my point. When challenged staff again, they still refused to accept the error. If they were insistent that I had the correct meal, however, why would they then take said meals off the bill !! Was left hungry as i didn't eat that evening as well as a major disappointment. Recomend remedial training on their own cuisine recognition. Will definitely pass on this...