The Three Crowns — Restaurant in Plymouth

Arrived yesterday evening as a group of 16 for our friends hen/stag. The online menu didn't state whether food was gluten free or not and there were a number in the group who required this info (other questions re menu but this was answered with a paper menu). The waitressing staff were unaware so asked the chef to come and speak to me. The advice on the menu is to speak to staff if you have allergy queries. I spoke to him to which he suggested anything could be made GF but that this could not be specified when ordering on the app. I was given no solution to how to then order. I was then told they would not give me any 'medical advice' when asking about something that is a standard in every restaurant. I remained very polite to every member of staff I spoke to that night and said multiple times we didn't want to be a bother. The conversation was abrupt but I appreciated they must've been busy however I was left talking to the bouncer mid-conversation with the chef. It was only then that the bouncer had told us the kitchen closed at 8:30pm which had just passed. Not once was this mentioned by anyone I'd spoken to. Our table had already placed most of their food order through the app because it took so long for somebody to come and talk to me. This left those waiting unable to order food. Those that had ordered were then told there was an hour wait on food because the kitchen should have closed. No one offered compensation for the trouble caused by this. The bouncer's and waiting staff were accommodating so I can't fault them however we will not be coming back. If we could offer some constructive criticism, a GF option (or at the minimum a way of ordering GF alternative) should be a standard and to ensure all staff know when the kitchen closes as we were told...

Very rude staff, especially the bouncer, who like scamming customers. My friend and I ordered a drink each and were enjoying our evening when we were informed of the last call for bar by the bouncer. I asked when the place closed and he said “basically until everyone leaves”, so I went ahead and ordered another drink (at around 10:30). Then at 10:45 we were told to leave because they were shut, even though Google literally says that they close at midnight and I still had the full drink as I only ordered 15 minutes ago. The bouncer said that we were sitting there for three hours with just one drink and that we needed to go. We literally arrived at 9 so it wasn’t even 2 hours that we were sitting there. Awful customer service, especially when the staff is literally staring into your mouth and counting the amount of drinks/food you have. If I knew they were closing in 15 minutes I would never have ordered another drink and would have just left, but they told us we had the time and then accused us of basically taking up the space because we drank 1 drink for three hours which was a lie. Would never come back and don’t recommend it to anyone unless they want their evening ruined for them. I had to chug my drink out of the plastic cup on my way home cuz they didn’t let me finish it. And I paid nearly 6 pounds for it. Could have gotten the same cider at coop for twice as cheap and drink it on the way too. I feel scammed honestly because they knew what they were doing by telling us we can stay until we finish our drinks and then kicking us out an hour before the place supposedly...

I recently visited The Three Crowns and ordered via their online menu, which listed Old Mout on draught. Nowhere on the menu was the flavour mentioned, and unfortunately, when it arrived, I didn’t like it. I went inside to ask if I could swap it for a bottled version (which wasn’t listed online, or I would’ve chosen that to begin with), but was told no.

Staff checked with the owner, who then passed along a message that “if I wasn’t sure, maybe I should have come in.” I asked to speak with her directly, but was told she was “too busy.” For the record, the bottled version is actually cheaper than the draught.

To make matters worse, the server spilled about a quarter of our drinks on the tray while bringing them over. No offer to top them up or replace them. The whole interaction felt dismissive and unprofessional.

While I understand the importance of accurate ordering, that responsibility goes both ways. If you offer table ordering, your online menu needs to be clear, up to date, and reflective of what’s actually available. The customer shouldn’t be penalized for using the system provided.

As someone who’s worked in hospitality for years, I know how easy it is to turn a small issue into a positive experience—this just wasn’t it. A little understanding and decent service would’ve gone a long way. Instead, we felt unwelcome and left early, which is a shame, because we had planned to stay for a few...