The Union Rooms - JD Wetherspoon — Restaurant in Plymouth

Wetherspoon circa 2024, 7:32pm, Tuesday 13th of January, a dreary, miserable night, newly divorced. I was looking for some comfort inside the warm, homely walls that is Wetherspoon. Unfortunately, comfort is the last word I would use to describe the harrowing events that took place this night. Upon arrival, I was immediately flagged for expressing myself, I’m what you call a Therian. Everywhere I go I am met with evil stares, but Wetherspoon… I thought you’d be different. They asked me if my 14 foot long tail would be a problem for other patrons, I instantly bewildered. Who do they think they are? My therian senses tingled, a familiar scent. I slowly turn my head to table 106, it’s my furry fellow Thomathy! (xe/xem) (aroace) (pupgender). “Fret not, she’s house trained,” xey said, thank God for people like xem in this world. Xe practically saved my life. I was seated at table 106 and was ready to get ordering. I decided on my usual, kibble wrap in a dog bowl with Francesca engraved across the front. They were NOT respectful towards my wishes, I fell to my knees “n..no w..wait,” I howl at the moon, and what do I see across the table? Thomathy, cunningly tapping xer fingers together, “That was beautiful, don’t worry I won’t tell a soul.” I was aghast, xey unzipped xer therian suit and what do I see? The baker’s wife (she once robbed me, harassed me, rooted through my rutabaga, raided my argula) (that’s another story, never mind, anyway), a dreadful sight indeed…the once calm atmosphere now filled with despair, I felt an overbearing sense of forlorn as all the memories came flooding in, my stance strengthened as I readied to pounce; “I’m not letting you get away, not this time…” Her eyebrows furrowed at me, I could sense her growing rage 😡

Swiftly, before I could do anything else…A cyclist came crashing in!!!! Now if you know anything about me (Reginald) (owner of great Dane Chihuahua cross) (not bragging by the way) you would know, I have a sense to foresee chaotic events regarding cyclists. My attention shifted, I had save EVERYTHING in this room (it’s my duty as a Therian citizen) I did a 360 degree spinning hook kick (really hard karate move by the way) right against the cyclist’s temple. BAM! instantly KNOCKED! “K.O” I thought, no more pesky cyclists to bother me. I was thrilled, until I saw the glaring eyes of everyone in front of me staring back.. gulp “she’s right behind me, isn’t she..?” Suddenly, a blunt force conquered me. All those years I had spent trying to forget, all those hours I had spent in therapy, all those thoughts I had pondered so heavily… all for nothing.

The cow head, IT WAS BACK.

I grabbed the rifle from my back pocket, NOT THIS TIME, I repeated over and over in my head. Revenge is best served between served between two sesame brioche buns (like a burger lol), “DATTEBAYO!” I exclaimed, summoning the anime gods to come watch over me; 99 diet cokes fled from their generous, golden hands, all the fuel I needed. I quickly chugged the liquid ecstasy. THE 540 KICK! I once swore to my sensei I would never utilise this move, it was far too powerful for any sentient being, but the world was pushing my limits today… NEEDLESS TO SAY, she won’t be messing with me again. (By the way this move is really hard so don’t try to do it)

Overall pretty iffy experience up to u if u...

My son and I attended the union rooms (11th September ) during which asked the bar manager for a gf beer as he's coeliac. He returned to our seat and started to drink it only to realize that it was, in fact, an ordinary beer and not gluten-free as intended; consequently, he had inadvertently been POISONED , he had been given a product that posed a severe health risk to a coeliac sufferer, effectively placing him at considerable risk of adverse health consequences.

Following the discovery, I approached the bar to address the matter with a supervisor Regrettably, I was met with a marked lack of professionalism and a dismissive attitude. The supervisor in question inquired as to the individual who had served me, to which I responded that the person was the bar manager. The supervisor’s response suggested a blatant avoidance of responsibility and a casual assertion that the beer served was merely “what she heard,” thereby displaying a deplorable disregard for the importance of accurately identifying dietary restrictions, particularly those as serious as coeliac disease. It appeared that there was a gross lack of understanding or awareness of the implications associated with such an allergy.

I further requested information regarding which beers available could be deemed gluten-free. The supervisor’s response was unsatisfactory, indicating an inability to provide such details on the spot and suggesting that I consult an allergy information booklet located downstairs—an expectation that customers should be required to undertake independent research rather than trusting staff competence. This level of dismissive service is utterly unacceptable.

It is important to note that there was no form of apology extended, or any offer to provide an alternative drink . This displayed that the staff are not adequately trained and indicative of a systemic failure in customer service and allergy management protocols.

In light of this experience, I think staff need training focused on allergies, coeliac disease awareness. The events of this evening are indicative of a dire need for improvement to prevent such negligent occurrences...

Absolutely avoid - as a student in 2013 union rooms used to be a good bar ,pub however this has gone majorly downhill, whilst visiting Plymouth with family over the Christmas period 2023 we decided to go to union rooms. The music was far too loud and our party were unable to speak with each other due to this , cocktails were being served in wrong glassware. Pitchers served in single glasses apparently they had no pitchers available, drinks served with bits in the bottom when pointed out to the staff, drinks taken away but not returned to us or replaced as they told us they would do. Food service was atrocious with four of our party ordering the steaks each cooked differently. When these arrived the waitress did not know which one was which and then she said that we would just have to find out for ourselves. My sister's steak was cooked too rare as she had ordered a medium, they had placed the wrong steak on her plate. My steak was meant to be rare and came out as medium when I mentioned this to another server they took it back to the kitchen. Before bringing out the new steak the manager a bald headed man came out and rudely told me that the steak I had returned was rare and that they couldn't cook it any rarer than it was . After practically shouting and saying that he was not going to argue with me about it ( I was just looking for a new steak) the steak was replaced with a poor quality gone off steak that tasted vile ( when I further complained about this being inedible the same manager came out and rudely told me that I couldn't have another steak as he refused to cook it ( had it been cooked correctly in the first place then it would not have been an issue). The manager then belittled me and I ended up having to order scampi and chips as they refused to cook the steak again . Bearing in mind the fact that I had paid for steak there was no refund given for their cock up. Absolutely atrocious service with rude management who needs to seriously get a new job away from customers. worst customer service I have ever experienced . If Google would let me leave zero...