Outback Steakhouse — Restaurant in Alaska

I am only giving this place a one star because of the waiters great service even though it was a partially busy night. I will start by saying this place has gone from my most favorite place in the world and i have always stood strong and adament on how great it is! Every birthday, reward, prom, or and every other special occassion would be sent there. Yet in one night i agree with my family that this will be a place we will not be returning in a LONG time. The bad: First we order the ahi tuna, got it and the taste was so bad me and my dad could not stand the taste of it and sent it back. Then after a bit we get our food and me and my mom take a bite and our mouths burn because its so spicy so we ask for it to be redone. It is but my steak is over cooked and my veggies were still partially raw. I was so disappointed but i was too afraid what would be done to my food that i didn't bother speaking up. So then we ask for the manager for the night and explained what happened. What was the reaponse, oh yeah thinks for the input have a nice night. We were charged full price and the staff didnt wait before bad mouthing us from the kitchen. We got no have a nice night or doors held for us. I have a scooter and instead of the employees holding the door open for me it was a nice lady, her daughter, and husband. The good: Me and my family enjoyed each others company and catching up since my dad had just got home. Our waiter, i forget his name, was friendly and quick with keeping up with everyone and getting refills. So because of all this i would like to simply say that unless this place fixes its problem and wants to be a little more friendly to their customers then we will not be...

So, I would like to start by saying my family and I went to Outback at least three times a month. They knew our names. We always sat in the same table (booth), and they even joked about renaming the booth for us.

Yesterday, we decided to visit Outback again. When we got there, the restaurant was packed due to construction limiting the patrons to the left side and the bar. We waited to be seated and placed our orders.

The food took a ridiculous amount of time to come out. I’m talking past thirty minutes. My husband and I talked about leaving but we loved the place so much we decide to wait it out. When the food came, my order was wrong, it was half hazardous plated, and it wasn’t hot. Again, no worries, we’ll just carry on. When I began to fork my broccoli to eat it, I noticed a nice sized roach/big thing on it. It was dead and glazed over with something.

I immediately put my fork and knife down, asked my husband to grab the manager, and proceeded to show this to her, making sure I don’t make a fuss for the other patrons. She came over, looked right st it and said, “I don’t see anything.” I don’t know if it was a refusal to accept the roach or what. So I point it out to her and she said “Oh. What is that?” I said “It’s not broccoli nor is it steak. It’s a bug.” She just took the plate l, gave me a short apology, and walked off. My family and I got up and left.

I have pictures but I don’t know how to add them here.

We will not be going...

Very first people in the restaurant. They denied us entry due to service animal. Asked if he had a vest, he does not and one is not required, though some dogs do wear them. In fact, according to the ADA that is not an acceptable question or requirement. They did not ask if he was a service animal or what his task is. I insisted I would submit a complaint regarding the matter and was brought a manager who was rude but sat us. I said, “train your employees better about this” and she told me I didn’t need to be hostile to her. After about 10 minute maybe more of waiting for ANYONE to serve us, even just water and silverware, I decided to leave. I wasn’t going to stay in a hostile environment where we clearly were not welcome. I will also be submitting a complaint.

Some information about service animals for that manager from the ADA website follows:

Staff may ask two questions: (1) is the dog a service animal required because of a disability, and (2) what work or task has the dog been trained to perform. Staff cannot ask about the person’s disability, require medical documentation, require a special identification card or training documentation for the dog, or ask that the dog demonstrate its ability to perform the work or task.

Refusing a service animal can result in heavy fines and lawsuits. Businesses face federal penalties under the Americans with Disabilities Act (ADA). Fines often include $75,000 for a first offense and $150,000...