Stone Arch Brewpub — Restaurant in Appleton

It's difficult for me to leave any business a 1-star review knowing that most strive to please their customers with their product and service. Sadly the Stone Arch Brewpub failed on both accounts and their subsequent non-follow up (at least on this occasion). The situation was that we hosted friends from Australia this past July. Australians, we have found, at least our friends, are super kind, proper, and generous to a fault. Near the end of their stay, they offered to treat us to a night out on the town, and they chose the Stone Arch Brewpub for dinner and drinks. Our server, Andy, was a polite enough, however, after delivering our drinks and appetizers - - crickets. 1.5 hours later, our food arrived, provided by unfamiliar waitstaff. I was mortified, mostly because our overly polite friends acted as if nothing was wrong. We all had ignored the elephants in the room; super late overcooked tasteless food and 90 minutes of strained conversation. Now, I understand the above may sound harsh; however, it's because the feelings of disappointment have only multiplied. Those negative feelings have increased by the fact that the Stone Arch Brewpub has ignored our friend's letter of concern. Soon after, and before they left for home, they wrote a letter to the Stone Arch Brewpub management "politely," describing their feelings - - crickets. Twenty days later, our friends recently wrote from Australia and asked if we've heard from the pub, and I answered negatively. At his request, I then called the pub and spoke with a manager. He was pleasant and said he vaguely recalled seeing the email in question (which was forward to him from the owner) but wanted to re-read it, and then respond to me. He then asked me if that sounded reasonable, and I answered, "Very reasonable, thank you." Crickets. Now, after waiting several days without a return phone call, I've decided to leave a review. Too bad too, everyone seemed so helpful...

I recently had the pleasure of visiting Stone Arch Brewpub, and I must say, it was an exceptional experience from start to finish.

Upon entering the brewpub, I was immediately struck by its warm and inviting atmosphere. The rustic decor and cozy seating created the perfect ambiance for enjoying a meal and a drink with friends or family.

The highlight of my visit was, of course, the beer. Stone Arch Brewpub boasts an impressive selection of craft beers, all brewed in-house with care and expertise. From hoppy IPAs to smooth stouts, there's something for every beer enthusiast to enjoy. I sampled a flight of their offerings and was blown away by the quality and variety of flavors.

In addition to their fantastic beer selection, Stone Arch Brewpub also offers a mouthwatering menu of pub fare with a modern twist. I indulged in their signature burger, which was cooked to perfection and packed with flavor. The locally sourced ingredients and creative culinary touches made each dish a true delight.

What truly sets Stone Arch Brewpub apart is their commitment to community and sustainability. They prioritize sourcing ingredients from local farmers and producers, supporting the local economy and reducing their environmental impact in the process.

Overall, my experience at Stone Arch Brewpub was nothing short of fantastic. Whether you're a beer aficionado or simply looking for a great meal in a welcoming atmosphere, this brewpub is definitely worth a visit. I can't wait to return and explore more of their offerings...

Complete Fail. We have been here many times, last time was about 10months ago. I almost feel bad for posting this as we have always had a good experience here; but this time was such an egregious fail that it can not be overlooked or passed off. Simply put, I ordered a Bacon Cheese Burger with onions, cooked medium. The first one they brought out was blood running RAW. The bun was literally soaked blood pink. Thankfully I cut it in half to eat it versus just biting into it without paying attention. Because it wasn’t even close to being done, I was thinking how could this ever get out of the kitchen like this??? None the less, I was polite and sent it back to get a new one. After 10-15mins a second burger was brought to me. IT WAS THE SAME EXACT WAY! How in the heck does a kitchen/chef mess up this bad TWICE in a row??? That’s just complete incompetence or simply an indication of someone that simply does not care! Either way it’s a huge fail. At that point, my wife and kids were almost done eating, I was extremely disappointed, and told the waiter to simply “forget it” that he should just refund me the money. They did give me a refund and that’s it, no real apology, no visit from the manager, no complimentary drink, NOTHING. When a restaurant clearly hands down FAILS and there is zero F’s given, that is terrible customer service and indicates a lack of accountability. This whole thing was handled so completely wrong, that We WILL...